Reviews (1,355)

Overall rating
4.8
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app as a reliable, easy-to-use live chat and AI chatbot solution that speeds up support and boosts conversions. The Lyro AI bot is praised for resolving most questions, including product fit and specs, often without human help. Merchants like the quick setup, seamless Shopify integration, mobile app, automation, and templates. Many say it’s flexible, works smoothly long term, and offers strong value even on the free plan.

January 18, 2026

Perfect, integrates well with Shopify and gives a seamless experince to handle support inquires.

BumGun
Sweden
6 months using the app
TIDIO LLC replied January 19, 2026

Thank you — we’re glad Tidio is working well for you! 🙌

January 9, 2026

I have just started this journey, but so far Tidio has everything we need to help service our rising demand and customer interaction.

Grayboe
United States
17 days using the app
TIDIO LLC replied January 12, 2026

Thank you very much for the 5-star review!

June 1, 2026

muito bom, ok

Radali Shop
Brazil
9 days using the app
TIDIO LLC replied June 2, 2026

Thank you so much!

Feedback like yours motivates our whole team to keep improving every day.

Thanks again for your support 🚀

February 24, 2026

A mi me ha funcionado bastante, pude automatizar las preguntas más frecuentes y me liberó de bastante tiempo para poder dedicarlo a otras tareas

Octágono
Mexico
5 months using the app
TIDIO LLC replied February 25, 2026

Thank you for the review, satisfaction of our customers is our top priority!

December 31, 2025

Easy to use, great support and works very well. Would certainly recommend other Shopify users to download this app.

Maison Rêves UK
United Kingdom
Almost 5 years using the app
TIDIO LLC replied December 31, 2025

Thank you so much for the kind words! We're so happy to know that you like our app, and support :)

February 20, 2026

Muy buena App era lo que buscaba para tener un asistente de IA 24/7 atendiendo a los usuarios a partir de toda la información que le damos y que toma de la tienda, para optimizar tiempos y aumentar conversiones.

Rocas&Cristales
Argentina
21 days using the app
TIDIO LLC replied February 23, 2026

Muchas gracias :-)

April 18, 2026

Absolutely Amazing AI ChatBot App I Have Used.

Prints By Beau
Australia
4 months using the app
TIDIO LLC replied April 20, 2026

Thank you for the review, we're thrilled with your kind words about Lyro!

December 15, 2025

Great feature, easy to get started and helps us complete loads of leads

Michael Rose
United Kingdom
Almost 5 years using the app
TIDIO LLC replied December 15, 2025

Thanks for the love! We’re glad everything’s working great for you!

November 26, 2025

It has help reduced a lot of common queries without any human interaction we really enjoy this product

SkullCandy
South Africa
About 1 month using the app
TIDIO LLC replied November 28, 2025

Thank you! We're happy to hear everything’s working great for you.

April 17, 2026

Love Tidio great for communication with the customers

TREC.CO.UK
United Kingdom
Over 3 years using the app
TIDIO LLC replied April 17, 2026

Thank you so much!

We really appreciate your support—don’t hesitate to reach out if you ever need anything 🙂