Reviews (1,355)

Overall rating
4.8
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app as a reliable, easy-to-use live chat and AI chatbot solution that speeds up support and boosts conversions. The Lyro AI bot is praised for resolving most questions, including product fit and specs, often without human help. Merchants like the quick setup, seamless Shopify integration, mobile app, automation, and templates. Many say it’s flexible, works smoothly long term, and offers strong value even on the free plan.

April 22, 2026

Una app muy útil, funciona perfecto, llevo 3-4 años usándola y no la cambio porque su interfaz es muy fácil y como plus la app en móvil funciona perfecto para atender a los clientes en cualquier momento. Recomendada.

Peluches Gil
Mexico
Over 4 years using the app
TIDIO LLC replied April 23, 2026

Your review made our day and is appreciated!

May 19, 2026

Very intelligent ai

Honey Biotics
Australia
2 months using the app
TIDIO LLC replied May 20, 2026

Thank you a lot for the 5-star review!

May 19, 2026

This is a great app that I am using. I recommend it to everyone. Thanks.

INOFIA
China
Over 7 years using the app
TIDIO LLC replied May 20, 2026

We're thrilled to know you'd recommend Tidio to others!

May 19, 2026

Easy to use, Fast and reliable!

Jack & King's
United States
About 2 months using the app
TIDIO LLC replied May 20, 2026

We love your review about Tidio!

May 19, 2026

Love this app. Fast and quick to chat with customers.

vinci cashmere
China
Almost 3 years using the app
TIDIO LLC replied May 19, 2026

We appreciate your kind words!

May 17, 2026

good for me. Easy to use

Roanbloom
Hong Kong SAR
About 1 month using the app
June 29, 2026

muy buena

Wattko
Mexico
5 months using the app
TIDIO LLC replied June 30, 2026

Thanks for taking the time to leave a review! ⭐ We're delighted that Tidio has been good for your business. Wishing you continued success!

April 16, 2026

It’s an amazing app. I brought it in because handling everything alone was getting impossible, and now Lyro AI takes care of all the first responses for me. It’s a shame there’s still some trouble with Japanese input, but the benefits easily outweigh that. Really great stuff.

Download GoGo!
Japan
Over 1 year using the app
TIDIO LLC replied April 16, 2026

Thank you so much for the feedback, we promise to develop Lyro so it benefits you!

May 16, 2026

Amazing tool for customer service management

FL!KT
United Kingdom
About 2 months using the app
April 15, 2026

Tidio est vraiment complet et la version gratuite permet de bien découvrir la platforme ! Je pense que je gagne 1h/semaine de traitement SAV avec cet outil

Neutraliz
France
15 days using the app
TIDIO LLC replied April 15, 2026

Thank you so much for the review! 💙
We really appreciate your support. If you ever need anything, we’re here to help.