Reviews (1,355)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants recommend this app as a reliable, easy-to-use live chat and AI chatbot solution that speeds up support and boosts conversions. The Lyro AI bot is praised for resolving most questions, including product fit and specs, often without human help. Merchants like the quick setup, seamless Shopify integration, mobile app, automation, and templates. Many say it’s flexible, works smoothly long term, and offers strong value even on the free plan.
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Great app - we've been so impressed with the answers that Lyro has provided. Fantastic customer support too.
Thank you so much for your kind words. Our team is dedicated to providing the best experience possible. If you have any more feedback or need assistance with anything, feel free to let us know!
Very nice live chat app. Quick and friendly support team.
Thank you for your kind words! We're glad you're enjoying our app and finding our support team helpful :)
Great app, Great features. Great customer service from Raquel. This app is very usefull for my brand Agesify.
Thank you so much for your positive feedback! We're thrilled to hear that you're enjoying the app and finding it useful for your business. We'll make sure to pass along your kind words to Raquel!
Downloaded it. Said it already linked with shopify with the wrong email and wanted my password which at that point i hadnt even set up and when I went to chat, it wanted my email to get back to me, so I'm assuming a live chat app should have live app support!!
Doesnt seem like something I want to have to support my customers
Hi there,
We're really sorry you had trouble getting started — this definitely isn’t the experience we want for any of our users.
We’ve already reached out to you via email and are ready to help, we can help you set the correct email in just a few minutes.
If you prefer to use a different email address, feel free to contact us directly at support@tidio.net. Our team is available and happy to assist.
Thanks again for your feedback. We’d love the opportunity to turn this around and help you get the most out of Tidio.
Works really well so far. Great support from Kate.
Lovely! Thank you for your review. Kate also says hi!
Olek - Tidio.
Not sure how this can be free, that's how powerful the tool is.
Customer support great as well, strongly recommended.
Haha, thank you — that made our day!
Olek - Tidio
Customer service is so kind and helpful. Today Carol really helped me in a pinch!
Appreciate the great feedback!
Thanks from Carol!
I have deleted an app and it STILL LEFT CODE. No one cares from Tidio, they do not reply how to delete that code!!!!!!!!!!!!!!
Tidio is a helpful tool that makes it simple to connect with visitors on my site. I like how quickly we can respond to messages.
I'm glad to hear that Tidio and Lyro have been so helpful for you! It's great to know that Lyro does so much for your company. Excellent customer service can make all the difference, so it's wonderful that you've had a positive experience with our support team.
Works well. However it comes at a cost of forwarding every email.
