Reviews (1,357)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants recommend this app as a reliable, easy-to-use live chat and AI chatbot solution that speeds up support and boosts conversions. The Lyro AI bot is praised for resolving most questions, including product fit and specs, often without human help. Merchants like the quick setup, seamless Shopify integration, mobile app, automation, and templates. Many say it’s flexible, works smoothly long term, and offers strong value even on the free plan.
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Very speedy communication and was always available to help with any questions. They also provided picture instructions that made it easy to follow along.
I liking knowing who is doing what on my site and the chats bots are easy and fun to use, not to mention super helpful without you having to lift a finger
Thank you so much for the kind words! :)
I am still in Demo mode and setting up the Bot to have quality conversations to acquire leads. But it seems pretty good so far! Helpful Support as well :)
Nice to see you're getting the hang of it! :) Our Support Staff will gladly help you with any inquiries you may have.
So far so good! Easy to set up and meshes well with my overall theme of my store.
Still on free trial version, check it out!
www.Monkey-Threads.com
I really like this app, it works as I expected. It is what I was looking for. Its tells you when you have a new visitor and the message appears right away.
Thank you for leaving us some feedback! I really hope that you will keep enjoying Tidio!
Great app just what I needed. I love the part that everything is automated save me some trouble in the long run and their customer support is great as well.
Thank you so much for your kind review! We are very proud of our chatbots, so we are happy to hear that you enjoy using them!
Have now put limitations on how many chat you can have on the free plan in order to push people to a paid plan. Moving to another with paid because of this.
Hi there. Thank you for your feedback and sorry to see you go :( A few weeks ago, after we introduced some new features, we decided to change our Pricing logic a bit. Since then, we notified our customers that the live chat will be limited to 50 unique visitors monthly unless they have a subscription to our premium plan. The limit was not enforced immediately because we wanted to give our users some time to get used to it. However, it was already enforced now. If this is a crucial factor for your business, and you would like to chat with more visitors, you would need to subscribe to our Communicator plan. This plan, apart from removing the conversations limit, includes many other great features that could support your business. Please reach out to us at support@tidio.net if you'd like to discuss all the available options. Chris
Jakub was very helpful with upgrading our account as our business is growing! The welcome discount code has helped conversions of new visitors to our site.
I use this app to help me with customer support. I like that I can communicate with my customers over the phone tidio app on the go. Support is very helpful.
Thank you so much! :)
Easy to set up, AI functionality can be as simple or involved as you wish (or none at all). Affordable, easy to use, effective... what more could you ask for?!
Thank you so much for the review! We are very happy that Tidio is serving you well :)
