Reviews (1,356)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants recommend this app as a reliable, easy-to-use live chat and AI chatbot solution that speeds up support and boosts conversions. The Lyro AI bot is praised for resolving most questions, including product fit and specs, often without human help. Merchants like the quick setup, seamless Shopify integration, mobile app, automation, and templates. Many say it’s flexible, works smoothly long term, and offers strong value even on the free plan.
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Fantastic Platform!
Your review made our day!
A very useful ai-powered live chat with great automation features.
Thank you for the 5-star rating, we're thrilled!
I was charged twice by Tidio. I provided clear proof directly from my Shopify billing showing the duplicate charge, and even after acknowledging that the payment had been taken twice, they still refused to issue a refund.
What makes the situation even worse is that I am now locked into a contract with them while trying to resolve an issue that should have been straightforward. I escalated the case multiple times, yet nobody seems to genuinely care or take ownership of the problem.
The only responses I received were from automated AI agents claiming they “hadn’t heard back from me” and asking me to reply if the issue was unresolved. After replying, I then received another automated message saying the ticket would be closed because I supposedly had not responded. It feels like an endless automated loop with no real human support involved.
For such an expensive company, the customer service experience has been extremely disappointing. Everything appears heavily automated, with little to no access to real agents capable of properly handling billing disputes. Sadly, I cannot recommend this company based on my experience.
Aplicación muy efectiva y fácil de configurar. Permite un control bastante de grande de qué, cómo y cuando responder a los clientes.
Thanks so much for your review! We appreciate your support.
The system is a mess. The app was double installed or something and causes us not able to receive the message from customer. We missed the data /message of the customers.
And Tidio customer service looks busy or they simply ask AI to handle the issues (which is not working).
We're sorry for the inconvenience you faced. Please note that most likely you have installed two different projects on your website, one with a plugin and another with JavaScript code. Our Team has already updated you via email, so we can help with sorting this out! Your cooperation will be appreciated.
super
Thanks for choosing us, and we're always here if you need anything!
Tidio has been a very powerful tool for our company for sometime and the improvements only continue to make customer interactions easier. Our team loves the ease of use and the high design look is an added bonus that matches our brand perfectly. Great customer service too. Thank you!
Your review truly made our day!
Best app for my type of business!!
It is very good so far with no issues at all.
Thank you for the 5-star review, it's appreciated!
能够很好的回复我的用户信息AI
Thank you for your review! We appreciate your support and look forward to being part of your continued success! 🚀
