Reviews (1,360)

Overall rating
4.8
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as easy to set up with Shopify and very intuitive, even for non‑technical staff. They highlight strong eCommerce features like product catalog integration, multi‑store and multi‑language support, and a reliable live chat with a good mobile app. The AI chatbot and automation flows are praised for deflecting support, boosting conversions, saving time, and being especially valuable for small teams. Support is often called fast and top‑tier.

August 14, 2025

great app if you know how to set it up.

ConesOnly
United States
7 months using the app
TIDIO LLC replied August 15, 2025

Thank you for your feedback! We're always happy to help if you need assistance with setting up Tidio :)

August 14, 2025

Its been great! Super affordable, love the features and how easy it is to use

VERA Guitars
United States
3 months using the app
TIDIO LLC replied August 15, 2025

Thank you so much for the review! Great to know that you love our app:)

August 13, 2025

GREAT

Slivers Biltong & Nuts
South Africa
20 days using the app
TIDIO LLC replied August 13, 2025

Thank you for your review!

August 12, 2025

Wont lie, possibly the best app we have had on shopify. Soooo good.

FragrantBodyOilz
United States
23 days using the app
TIDIO LLC replied August 13, 2025

Thank you! This mean a lot to us! :)

Olek - Tidio

August 13, 2025

We love this chat for our store. It is super easy to use and helpful.

Growing Labs
United States
Over 7 years using the app
TIDIO LLC replied August 14, 2025

Thank you! It's great to know that you love Tidio in it's simplicity and helpfulness.

August 12, 2025

love it

Lucy and Lola Shop
United Kingdom
About 1 year using the app
TIDIO LLC replied August 13, 2025

Thank you! Great to hear that :)

August 12, 2025

Good service.

Specialty Engraving Co.
United States
Over 1 year using the app
TIDIO LLC replied August 12, 2025

Thank you so much!

Olek

August 12, 2025

good customer service all in 1

RAMINKICKS
Netherlands
About 1 month using the app
TIDIO LLC replied August 12, 2025

Nice, thank you so much!

August 12, 2025

Top notch responses from this guy.

Ninja Transfers
United States
Over 2 years using the app
TIDIO LLC replied August 12, 2025

We're so so proud to be working with you! Thank you!

August 12, 2025

Amazing automations and integrations for online store chat box. DEFINITELY WOTH IT!

Furvia
United States
About 18 hours using the app