Reviews (1,360)

Overall rating
4.8
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as easy to set up with Shopify and very intuitive, even for non‑technical staff. They highlight strong eCommerce features like product catalog integration, multi‑store and multi‑language support, and a reliable live chat with a good mobile app. The AI chatbot and automation flows are praised for deflecting support, boosting conversions, saving time, and being especially valuable for small teams. Support is often called fast and top‑tier.

Edited October 23, 2025

Tidio is good, they helped us a lot

Bear Transfers
United States
About 1 year using the app
TIDIO LLC replied August 26, 2025

Thank you so much for rating Tidio!

August 21, 2025

Excellent Resources for every Business

CEMHER MICROCEMENT AUSTRALIA
Australia
4 months using the app
TIDIO LLC replied August 22, 2025

Thank you very much for your kind review!It means a lot.

August 21, 2025

Tidio has been a game-changer for our Shopify store. The live chat and chatbot features are seamless, helping us engage customers instantly and recover abandoned carts effectively. Setup was quick, the interface is user-friendly, and support is responsive. A must-have app for building stronger customer relationships and boosting sales.

IK Organics
Pakistan
About 2 years using the app
TIDIO LLC replied August 22, 2025

Thank you so much for your kind words! We’re thrilled Tidio’s live chat and chatbot are helping you engage customers, recover carts, and boost sales. It’s great to hear setup was quick and our interface and support hit the mark!

August 20, 2025

Highly recommend the app.

Embassy of Beauty
United Kingdom
About 2 months using the app
TIDIO LLC replied August 20, 2025

Thanks a lot! Your feedback means the world to us. Glad Tidio is helping your business!

August 20, 2025

Great staff and great tool

Infinite Wellness Hub
United States
8 months using the app
TIDIO LLC replied August 20, 2025

We really appreciate your kind words! Thanks for the review and for choosing Tidio.

February 19, 2026

Application très utile, facile a prendre en main . L'agent IA Lyro est génial

MaisonTextile
Romania
15 days using the app
TIDIO LLC replied February 20, 2026

Merci beaucoup!

August 18, 2025

Good to start!

Pro Goodie Promotion
United States
About 1 hour using the app
TIDIO LLC replied August 19, 2025

Thank you so much for your review! Let us know in case you need any assistance in the future.

August 18, 2025

Amazing, helps so much!

Seb
United Kingdom
3 months using the app
TIDIO LLC replied August 19, 2025

Thank you so much for your review!

August 15, 2025

Tidio makes our customer service so easy via teamwork

Pirate's Grog Rum
United Kingdom
Over 4 years using the app
TIDIO LLC replied August 19, 2025

Thank you so much for leaving a review! It's great to know that our app makes your customer service easier:)

August 14, 2025

Amazing tool

Saretta Art & Design
Australia
35 minutes using the app
TIDIO LLC replied August 14, 2025

Thank you for your review! It’s awesome to hear that Tidio is making a difference for you.