Reviews (1,360)

Overall rating
4.8
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as easy to set up with Shopify and very intuitive, even for non‑technical staff. They highlight strong eCommerce features like product catalog integration, multi‑store and multi‑language support, and a reliable live chat with a good mobile app. The AI chatbot and automation flows are praised for deflecting support, boosting conversions, saving time, and being especially valuable for small teams. Support is often called fast and top‑tier.

September 13, 2025

Highly recommended

Adamand
United States
3 months using the app
TIDIO LLC replied September 15, 2025

Thanks a lot for the 5- star review!

September 12, 2025

amazing!

Audience Wonderland
United States
6 months using the app
TIDIO LLC replied September 12, 2025

Really appreciate the review — thanks for being with us! 💙

September 11, 2025

Amazing experience and great app

BBQ Kitchen Pros
United States
Almost 2 years using the app
TIDIO LLC replied September 12, 2025

Thank you for your review, it made our day!

September 11, 2025

awesome APP, easy to use, helping with sales already

Gevity Rx Australia
Australia
14 days using the app
TIDIO LLC replied September 11, 2025

Thank you very much for your review - We’re thrilled to hear that you find our app awesome and easy to use—especially that it’s already helping with your sales. Your success is our biggest motivation, and we’re here to support you every step of the way.

September 10, 2025

LOVE THIS APP! Easy to use and has been a great addition to our store

SUNBELT
United States
About 5 years using the app
TIDIO LLC replied September 11, 2025

Thank you so much for your kind review! It's awesome to hear that our app supports your business!

August 29, 2025

very happy with it

Pluscenter
United Kingdom
About 2 years using the app
TIDIO LLC replied August 29, 2025

We appreciate your feedback! It's great to know you're enjoying Tidio.

August 27, 2025

Very effective tool so far

The Artisan Rings
United States
Almost 8 years using the app
TIDIO LLC replied August 27, 2025

Thanks for sharing your experience! We’re happy Tidio is making a difference for you. ✨

August 27, 2025

Convenient application. Easy to set up, performs its function

eHouse
United States
About 2 months using the app
August 27, 2025

Really good, even if on the expensive side - but clearly a lot of efficiencies to be had

DAME
United Kingdom
Almost 2 years using the app
TIDIO LLC replied August 27, 2025

Thanks for the review! We’re glad Tidio is making a difference for you, and we’ll keep working to make it even better.

August 26, 2025

Loved it!

My Turtle
Egypt
3 months using the app
TIDIO LLC replied August 27, 2025

Thank you!!!