Reviews (1,360)

Overall rating
4.8
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as easy to set up with Shopify and very intuitive, even for non‑technical staff. They highlight strong eCommerce features like product catalog integration, multi‑store and multi‑language support, and a reliable live chat with a good mobile app. The AI chatbot and automation flows are praised for deflecting support, boosting conversions, saving time, and being especially valuable for small teams. Support is often called fast and top‑tier.

October 7, 2025

Very useful

Linärie Appliances
Australia
8 months using the app
TIDIO LLC replied October 8, 2025

Thank you so much for your kind review! It's great to know that you find Tidio very useful.

October 6, 2025

Works great!

Boblbee Sweden
Sweden
About 2 months using the app
TIDIO LLC replied October 7, 2025

Thank you very much for your kind review! It's great to know that Tidio works great for you.

October 5, 2025

TIDIO has been very easy to use and dynamic! We love it and it is helping us and our customers!

TecHorns
United States
26 days using the app
TIDIO LLC replied October 6, 2025

Thank you so much for your kind words! We're thrilled to hear that you love Tidio, and that it helps you and your customers.

October 2, 2025

So Good!

Wholistic House
Australia
About 2 months using the app
TIDIO LLC replied October 3, 2025

Thank you so much for rating Tidio!

October 3, 2025

Best live chat app ever.

Blue Steel Jewelry
United States
7 months using the app
TIDIO LLC replied October 6, 2025

Thank you so much for rating Tidio!

September 27, 2025

It's making my life as a founder easier

Ecoma
United Arab Emirates
25 days using the app
TIDIO LLC replied September 29, 2025

Thank you so much for the review! It's great to know that Tidio makes your life easier.

September 26, 2025

très utile

hudor.fr
France
Over 5 years using the app
TIDIO LLC replied September 29, 2025

Thank you very much for your review!

Edited September 28, 2025

One of good chat system that you will never leave it :) Highly Recommend

Everclothed™
United Kingdom
15 days using the app
TIDIO LLC replied September 19, 2025

Appreciate the love! 💙 We’re glad Tidio’s been such a solid fit for you.

September 16, 2025

Very good app

Theronomic
Australia
About 1 month using the app
TIDIO LLC replied September 17, 2025

Thank you, we appreciate your feedback!

September 15, 2025

Fantastic app!

HØJ
United Kingdom
About 1 month using the app
TIDIO LLC replied September 15, 2025

Thanks so much for the 5 stars! 🌟 We're thrilled to hear you're enjoying the app — let us know if there's anything we can do to make it even better! 🙌💙