Reviews (1,359)

Overall rating
4.8
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as easy to set up with Shopify and very intuitive, even for non‑technical staff. They highlight strong eCommerce features like product catalog integration, multi‑store and multi‑language support, and a reliable live chat with a good mobile app. The AI chatbot and automation flows are praised for deflecting support, boosting conversions, saving time, and being especially valuable for small teams. Support is often called fast and top‑tier.

February 19, 2026

Application très utile, facile a prendre en main . L'agent IA Lyro est génial

MaisonTextile
Romania
15 days using the app
TIDIO LLC replied February 20, 2026

Merci beaucoup!

October 21, 2025

Great platform with an excellent app — much better compared to other competitors.

Urbandi
United States
About 1 year using the app
TIDIO LLC replied October 22, 2025

Thank you for the feedback! It’s rewarding to hear :-)

October 19, 2025

Great tool

Arka
United States
10 months using the app
TIDIO LLC replied October 20, 2025

Thank you so much for your kind words! We’re thrilled to hear you find our tool helpful.

October 19, 2025

Excellent application. I recommend it to everyone who wants to try

PERSADE
Kuwait
About 1 month using the app
TIDIO LLC replied October 20, 2025

Thank you very much for this great feedback :-)

October 19, 2025

This App has been an amazing time a savour as a solo buiness owner in supporting me with my customers.

Cannafrica Claremont
South Africa
27 days using the app
October 16, 2025

GREAT APP

Music Experience
South Africa
Over 8 years using the app
TIDIO LLC replied October 16, 2025

Thank you for sharing your positive experience! — we’re always here to make things easier and better for you.

October 15, 2025

A great app overall. Reduced a lot of the redundant work we did.

Sweet Zzz Official
United States
About 3 years using the app
TIDIO LLC replied October 16, 2025

Thank you for the amazing feedback!

October 12, 2025

great app

TopDog Nutrition
New Zealand
About 6 years using the app
TIDIO LLC replied October 13, 2025

Thank you so much for the 5-star rating!

October 13, 2025

Love this App so much!!!

C&F Creation
New Zealand
8 months using the app
TIDIO LLC replied October 13, 2025

Thank you so much for your kind words!

October 12, 2025

Tried 3 different CS softwares, this is the best so far

EVniculus
Bulgaria
17 days using the app
TIDIO LLC replied October 13, 2025

Thank you so much for your review! It's great to know that you have chosen Tidio over other apps.