Reviews (1,359)

Overall rating
4.8
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as easy to set up with Shopify and very intuitive, even for non‑technical staff. They highlight strong eCommerce features like product catalog integration, multi‑store and multi‑language support, and a reliable live chat with a good mobile app. The AI chatbot and automation flows are praised for deflecting support, boosting conversions, saving time, and being especially valuable for small teams. Support is often called fast and top‑tier.

September 21, 2025

쓰기 편하고 요금도 적정하고요

Asianfoodnz
New Zealand
2 months using the app
September 12, 2025

Bra opplevelse, men håper de får fart på AI slik at AI kan ta over mer av kundeservice.

CSBRANDS
Norway
About 19 hours using the app
August 31, 2025

作为一个中国卖家,我很认可这个APP,很适合新手卖家提升转化率。

Jianxi Hanfu
China
About 2 hours using the app
TIDIO LLC replied August 31, 2025

Thank you so much for your kind words! We’ll keep working to make Tidio even better!

August 18, 2025

Very user-friendly. Various templates available to create and customize the flows.

mcbazel
Hong Kong SAR
18 days using the app
TIDIO LLC replied August 19, 2025

Thank you so much for your kind review!

August 13, 2025

Tidio is very easy to use and intuitive. The interface is clear, and setting it up was quick and simple. It makes communicating with customers smooth and efficient.

JOC Goods
Japan
12 months using the app
TIDIO LLC replied August 14, 2025

Thank you for your feedback! We’re glad to know you find Tidio intuitive, with a clear interface and quick setup. It’s great to hear we’re helping make your customer conversations smooth and efficient.

August 13, 2025

This app is really helping us generate actual sales! We've been using it for a short time, and the results are truly amazing!

FSProdukte
Germany
About 1 month using the app
TIDIO LLC replied August 13, 2025

Thank you! We hope we will be your app of choice for years to come!

August 12, 2025

Werkt vlot samen met alle channels die we nodig hebben.

Microforce
Belgium
9 months using the app
TIDIO LLC replied August 13, 2025

Lovely, thank you so much for your feedback! Ontzettend bedankt!

August 12, 2025

Bien, des flows un peu difficiles à comprendre mais on finit par s'y faire.

Aeternum
France
14 days using the app
TIDIO LLC replied August 13, 2025

Thank you for your review! Do not hesitate to reach out if you ever need any assistance:)

August 12, 2025

Very nice app! There's not much apps that do it all, but Tidio does. Its very easy to connect all your channels to one inbox and the build in AI bot is VERY good.

10/10

Foamr
Netherlands
About 1 month using the app
Edited September 19, 2025

Enkel installation, Lyro AI chat är amazing. Lätt hantering av tickets. Bästa supporten. Det är en så bra app för telefon men älskar desktop versionen.

Remoair
Sweden
Over 3 years using the app
TIDIO LLC replied June 15, 2025

Thanks for the kind words!
Tack så mycket
Olek - Tidio