Reviews (1,359)

Overall rating
4.8
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as easy to set up with Shopify and very intuitive, even for non‑technical staff. They highlight strong eCommerce features like product catalog integration, multi‑store and multi‑language support, and a reliable live chat with a good mobile app. The AI chatbot and automation flows are praised for deflecting support, boosting conversions, saving time, and being especially valuable for small teams. Support is often called fast and top‑tier.

December 16, 2025

Uso Tidio da diversi anni e sono soddisfatto al 100% utile, intuitivo e soprattutto concretizza le vendite. APPROVATO!

IABO WORLD
Italy
Almost 4 years using the app
TIDIO LLC replied December 16, 2025

Thank you so much for your review! ⭐

We’re thrilled to hear that Tidio has helped boost your sales. Your support truly means a lot to us — thanks for being part of the Tidio community!

December 10, 2025

Me gusta que se pueda escalar el uso a medida de irlo necesitando sin gastar mucho desde el inicio.

Retrata mi Mascota
Colombia
Almost 4 years using the app
TIDIO LLC replied December 11, 2025

Thank you so much for the 5-star review!

December 9, 2025

Estamos tendo uma excelente experiência com o Tidio, leva um tempo para configurar com as informações corretas a IA mas vale a pena investir tempo nisso.

Barata Aviation Parts
Brazil
26 days using the app
TIDIO LLC replied December 10, 2025

Your support means everything to us — thank you!

December 1, 2025

很好用的插件,客服回复也很及时,有什么需要可以联系他们,很快就会解决

Daixidreadology
China
About 3 years using the app
TIDIO LLC replied December 1, 2025

Thank you so much -- our Support Team is there to assist!

November 14, 2025

La app Tidio me ha ayudado a que mis clientes aprovechen cupones de descuento y dejen su correo electrónico.

Ziva - Sleep products
Mexico
About 6 years using the app
TIDIO LLC replied November 15, 2025

Gracias!

October 30, 2025

Muito bom, o Lyro responde as perguntas de forma leve e bem embasado. Fácil de utilizar e implementar.

VOXO Watches®
Brazil
15 days using the app
TIDIO LLC replied October 31, 2025

Thank you so much for your kind review! It's great to know that Lyro handles your conversations well, and you find Tidio easy to use.

October 22, 2025

top molto utile lo uso da anni e mi trovo bene

EXTREME ITALIA s.r.o.
Czechia
About 2 months using the app
October 13, 2025

Application très utile au quotidien pour gérer le SAV est l'outil IA est d'une qualité rarement vu ailleurs.

Celims France
France
About 1 year using the app
TIDIO LLC replied October 13, 2025

Thank you very much for rating Tidio!

October 10, 2025

Me encanta esta aplicacion! La tasa de conversion es alucinante!!

Sample Packs by Soul Chemist
Spain
30 days using the app
TIDIO LLC replied October 11, 2025

Thank you so much for your kind words! It's great to know that you are loving the app, and the conversion rate is so good.

September 24, 2025

Il servizio funziona bene e AI Lyrio è molto utile. peccato il collegamento con Shopify solo con sitoweb in inglese

Boldrini Selleria
Italy
Almost 4 years using the app
TIDIO LLC replied September 24, 2025

Thank you so much for the kind review!

All stores can fully integrate with Shopify and enjoy our exclusive features. However, we’re still working on expanding product recommendations for stores with inventory in multiple languages. Your feedback is really appreciated and helps us improve Lyro further.

Thanks again! 🙌