Reviews (16,003)

Overall rating
4.8
Counts per rating level
  • 87% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants report smooth, fast setup with clear guidance, making it easy to connect TikTok Shop to Shopify and sync products, orders, and inventory. Many find it intuitive and reliable for managing sales across both platforms, despite occasional freezes or product limits. Merchants also value its tools for videos, ads, and live content to drive growth, and several praise responsive, knowledgeable support during onboarding.

June 24, 2023

Great I love it so much thank you Shopify and tiktok for your support and help me get started with tiktok. What can I do now

CASE RACE
Egypt
Almost 2 years using the app
November 11, 2020

Great - had a few issues once I linked to TikTok (it kept saying "internal server issue") but it worked after a couple tries. Other than that it was great and just a few clicks to get linked up! Thanks for creating an app to make it easier for small-ish businesses like us!!

Urban Skin Rx
United States
About 1 hour using the app
September 20, 2021

It's really easy to use but I would like it if I could see my tik tok account posts. Overall the app is up front and easy to use.

Neris Beauty
United States
About 2 months using the app
TikTok Inc. replied October 4, 2021

Thank you for your review and your feedback! We'll pass this on to our team. If you have any questions or concerns along the way, feel free to reach out to us for assistance here and we'll be happy to help: https://bit.ly/contactTT4B

Edited August 7, 2023

**EDIT**: I am changing my review because I have been able to get things to work. The syncing since fixing the problem has been optimal. Our orders do not go through the app into shopify but I would give a 5 star review if they did.

Installed the app at the beginning of December. We mainly sell planners and journals. Three of my products are rejected for belonging to a "banned" industry but I can't find anything about planners and journals being banned. Contacted Tik Tok support and for two months have been trying to figure out how planners and journals are prohibited. Already appealed once, no notification about it, and can't appeal again even though the only thing customer support can tell me is to appeal it.
I also put $20 down for the holiday deal but can't advertise our main products....

Define
United States
Almost 2 years using the app
TikTok Inc. replied March 10, 2022

Thank you for your review, and we're sorry to hear that you're running into issues with your account. This definitely sounds like an error, so we'd like to look into this further. Could you please submit a ticket here so our team can investigate? https://bit.ly/3CpunpO Thanks!

Edited October 17, 2023

Not letting me log in. Keeps sending me to a blank page! Pleas fix immediately. This will help alot withmy business.

Dazzle Me DeAngela
United States
Over 1 year using the app
December 10, 2022

Fairly easy to use. I did not have any problems setting up the app. it was clear and very easy. ready to rock.

BlessedGiftGivers
United States
1 day using the app
December 12, 2022

Went well and was easy, just a few clicks I didn't even have to fight any one in a 1v1 with cudgels to the death, so pretty good.

R&R Motorsports
United States
26 days using the app
January 3, 2023

I would recommend this for those who are looking for a form of entertainment or for a source of education in various ways. The only reasons I would not recommend is that gets addictive at times and creates an issue with one's productivity and as well as some content that may be disturbing to some.

Bobo's Gambo
United States
27 days using the app
January 14, 2023

nice and smooth experience, it was pretty straight forward less than 15 minutes and I was ready to go.

V&D Instyle Collections
United States
26 minutes using the app
Edited March 27, 2023

Just getting started, install and setup were easy, but not sure I have everything configured correctly.

Gift Glo
United States
About 2 months using the app