Reviews (16,015)

Overall rating
4.8
Counts per rating level
  • 87% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants report smooth, fast setup with clear guidance, making it easy to connect TikTok Shop to Shopify and sync products, orders, and inventory. Many find it intuitive and reliable for managing sales across both platforms, despite occasional freezes or product limits. Merchants also value its tools for videos, ads, and live content to drive growth, and several praise responsive, knowledgeable support during onboarding.

July 13, 2026

bien

TWINS FRAGRANCE
Morocco
7 minutes using the app
July 13, 2026

excelente lo voy a probar

SARA SHOPY
Colombia
35 minutes using the app
July 13, 2026

Tomen en cuenta la región donde lo están registrando.

homegoodstile.store
United States
6 days using the app
January 16, 2026

Veri useful app connecting shopify with toktok
Easy to set up and helps bring traffic to my store recommended for beginners

IR7
France
About 19 hours using the app
Edited January 9, 2026

You are forced to wait multiple days to sync products because the platform puts you into a probation period and only allows up to 100 items to sync. You cannot choose which 100 items are synced. To exit the probation period, you must make multiple sales, but that is nearly impossible when you have no control over what is being sold. If your store offers both digital products and IRL clothing, and the random 100 items are all digital, you are stuck waiting another day for another random sync. This system is neither efficient nor helpful for brands that sell multiple product types. I want to use this app to grow my clothing business, not my digital items, yet there is no way to edit or control this. Customer support provides no solution and simply tells you to try again the next day. There is also no way to bypass probation, even for established stores. I am not sure if this app will be useful for anyone trying to grow their business. It seems quite frustrating and needs a redesign. If you were able to at least choose what gets sync, even if there is a limit to it, that would be more efficient than the randomly choosing. I cannot recommend using this, especially when customer service doesn't care and tells you only "Good Luck." This is extremely bizarre.

Update: They lied. You cannot upload 100 a day, even if you are in the tier. The app is too difficult to navigate and customer service makes you wait a long time, since they have no clue what they are doing. First, I had "Harvie", they told me that you can only upload 100 a day. Then threw me to a bot. Next day, "John" responds, rushes you and closes the chat, even if you provide all the information. Horrible service. If you are looking for a seemless app, this ain't it.

DippinDotty
United States
9 months using the app
January 4, 2026

at the beginning it was hard, but then it was a very steep learning curve, the most important they have very good features for a small business and are doing everything they can to assist and not to just drain money from us. I just started we'll see how it's gonna go in the laundry.

My Hair Science
United States
3 months using the app
April 19, 2026

Well, the hand shake was amazingly smoooth! No anxiety or frustration with ambiguous questions! Everything was logical and or self explanatory. you didn't have to try and figure out what was meant. And most of the blocks had been completely filled out by you. BAM!

Blacksmiths Brew Coffee
United States
About 10 hours using the app
May 25, 2026

Easy

Designer Sterling Silver
United States
8 minutes using the app
May 25, 2026

One click and away it went

purelymadesupply
United States
About 2 months using the app
Edited February 24, 2026

TikTok is so easy to get your business set up on; however, getting paid is a process. I originally had everything in my boutique on TikTok shop but took down the majority of it after realizing how long it takes to get paid. I am very thankful for TikTok though because I have been able to get more business for my boutique.

Captivated
United States
About 2 months using the app