Reviews (16,015)

Overall rating
4.8
Counts per rating level
  • 87% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants report smooth, fast setup with clear guidance, making it easy to connect TikTok Shop to Shopify and sync products, orders, and inventory. Many find it intuitive and reliable for managing sales across both platforms, despite occasional freezes or product limits. Merchants also value its tools for videos, ads, and live content to drive growth, and several praise responsive, knowledgeable support during onboarding.

December 29, 2025

I created an account, then got approved for my business account. Now I can no longer log in. It says account is not found when I try to connect my Shopify store to my Tik Tok account. I am logged in automatically to my phone and on my laptop so how is my account not found. Last, there is no way that you can get in touch with anyone from this place to help you.

XZECKIES
United States
7 months using the app
Edited July 11, 2026

This app is effective in getting viewers I like this app because it aim to showcase my business to many people.

THE POLKA DOT STORE
Canada
18 days using the app
July 10, 2026

mue buena y facil

Sounds for Beat Makers
Mexico
2 days using the app
July 10, 2026

top

Totaal Decor
Netherlands
27 minutes using the app
June 30, 2026

I am the owner of Duros Group LLC, an e-commerce and technology company focused on selling quality consumer products through multiple online marketplaces. I am currently expanding our product catalog to include kids' toys, collectibles, and digital products sourced from qualified manufacturers.

My experience includes setting up and managing e-commerce operations, integrating payment platforms such as Stripe and PayPal, using Xero for accounting, and building multi-channel sales operations across marketplaces. I am now focused on launching and scaling our TikTok Shop presence to reach a broader audience and grow online sales.

I am committed to providing high-quality products, excellent customer service, and efficient order fulfillment while building a long-term global e-commerce brand.

Prince Nova Collection
United States
11 days using the app
May 24, 2026

awsome

ForgeX
United States
6 days using the app
December 11, 2025

It was easier than facebook but still had some things to improve. My tx forms have my home address but i have a business address and want to use that but would not allow. forced me to use what was on my tax form

Hill Country Trading Post
United States
28 days using the app
Edited May 6, 2026

I am not sure who submitted this, but it we have been trying to get on TicTok since may, I have had heatied conversations with your personell who acknowledged the problem but kept sending me back to go.

I lost a lot of valuable time, and money trying to get approved (and I still get emails saying I am not approved) and not being able to sell. This is my prime season and I am just getting up and running.

While TikToc is a good tool, the process is ridiculous. I am a legitimate business with my own location, not selling out of my kitchen or bedroom I have had the hardest time because I use my home address as ,my mailing address- (I have a office at home) fmy licensed kitchen is a different address May, June, July, August, Sept, Oct, Nov... We go the ok, then thy took us down ... we cannot talk with a live person, only a bot We are still not in and it's been a year!

Papas Brittle
United States
10 months using the app
November 26, 2025

Make sure you set up your seller storefront first. NOT the actual tik tok profile. It's a pain to get them linked if you do it all online instead of from a phone. The seller side will custom make a tik tok page for you. Probably just user error but it made my brain hurt with all the verification codes. lol

The Gospel Tee
United States
About 1 hour using the app
November 15, 2025

From start the experience was good, when i publish my campaigns the result was amazing but gradually the results is getting down.
Although I increase the budget but the sale was drop so speedy and the result i turned off the campaign.
My request is please maintain the sales flow.
I want to spend on tiktok much more than meta or google but the issue with the tiktok is on start of the campaign tiktok bring the sales but with the passage of time they don't maintain the result.

Pure Chitral
United States
About 2 months using the app