Reviews (16,026)

Overall rating
4.8
Counts per rating level
  • 87% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants report smooth, fast setup with clear guidance, making it easy to connect TikTok Shop to Shopify and sync products, orders, and inventory. Many find it intuitive and reliable for managing sales across both platforms, despite occasional freezes or product limits. Merchants also value its tools for videos, ads, and live content to drive growth, and several praise responsive, knowledgeable support during onboarding.

August 26, 2025

I like engaging with my community but when they ask for my free guides - TT doesn't allow live links so I lose a lot of people bc they either have to type out the url address (yeah right) or go to my link in bio which they don't want to do either. Also, I have been trying to connect my Shopify store with TT shop for over 3 months now and they have not been able to figure it out... I'm still hopeful but my audience is not so thrilled with how long this is taking.

Dr. Gina's Shop
United States
About 1 month using the app
August 18, 2025

3 orders that were processed and not been paid for. I highly recommend never using this service and stick to ebay, too many hurdles that will leave you out of pocket.

E-Esther Clothing Store
United Kingdom
5 months using the app
August 11, 2025

It was easy to set everything up! I did have problems with the Category Template part, but all you do is edit the product and you're good to sync it to your shop. Overall an easy experience.

Ivory Pearl Society
United States
About 1 month using the app
July 30, 2025

At first I had trouble getting w-9 completed as I had to submit it twice. Now I'm having trouble with the app working through Shopify. The Shop Management page won't load on my office computer but everything else does. There's no true category for my hot sauce and i have to sift through the categories to find that, and the app freezes and refreshes on my tablet. I would do it on my phone but the mobile process makes it extremely tedious and hard to switch between options. All of this because it wouldn't sink without more details. Meanwhile, none of the products are currently showing in my shop. This is day 2.

Mae's Bayou
United States
5 days using the app
July 24, 2025

I have been trying for months to connect my tik tok shop but it never works. I always have to delete it all and start from the begining because I can never reach the next step. Now its asking for confimation with a code with your number but i never receive a code. I can never contibue to the next step

Climax Jeans
Mexico
5 months using the app
July 15, 2025

TikTok app will not sync my products, their FAQ says to contact TikTok support if sync fails, TikTok support is completely useless and sends me on a "contact us" loop for over 2 weeks and achieves nothing.

NuevArt
United States
About 1 month using the app
Edited June 25, 2025

To check back after a couple of days to make sure everything is fully synced. I was able to set up my shop really easily, but after I noticed I had missed a few steps to make my shop fully functional.
Really love how easy it was to be able to connect my shopify store to Tik Tok. Thankful I do not have to upload on another platform.

Hope Bee Essentials
United States
About 1 month using the app
June 23, 2025

This app is able to import and sync available inventory. However it does a poor job of importing product details. If you have more than a handful of products it is a nightmare to fix all the errors.
1. It ignores the channel setting in Shopify. Unchecking the TikTok channel in Shopify will not remove the product from the TikTok shop
2. TikTok uses both a Brand field and a Manufacturer field. Both of which ignore the Vendor setting in Shopify.
3. There are a large number of required fields in the TikTok shop that are not in Shopify, so you have to set all of them manually. There is a template, but it only works for a single Brand. There is no way to bulk edit a single field.
4. The product categories do not use the Amazon or Google system which leads to some bizarre classifications. For example, Art Supplies are listed under Computer & Office Equipment.

The Haunted Game Cafe
United States
30 days using the app
Edited June 20, 2025

I’ve been using the TikTok app with my Shopify store WowHobby.com, and it’s been a smooth experience so far. The integration was easy, and syncing my products to TikTok Shop worked well. I like how it helps me reach a younger audience and drive traffic to my coin store. Looking forward to testing more video content and ads to boost sales!

wowhobby
United States
2 days using the app
June 17, 2025

I wish there was a setting to turn off importing orders. I enjoy having the two connected but i do not want to import the orders. Seems like a simple fix since you can turn off and on the sync for other things like product info, inventory, price. Let us connect but not sync orders

The Best Numbing Cream
United States
11 months using the app