Reviews (16,040)

Overall rating
4.8
Counts per rating level
  • 87% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants report smooth, fast setup with clear guidance, making it easy to connect TikTok Shop to Shopify and sync products, orders, and inventory. Many find it intuitive and reliable for managing sales across both platforms, despite occasional freezes or product limits. Merchants also value its tools for videos, ads, and live content to drive growth, and several praise responsive, knowledgeable support during onboarding.

July 15, 2026

connecting with Shopify was fairly simple, and I am not tech savvy at all.

Applauses Boutique
United States
8 days using the app
July 20, 2026

Leider wird bei dieser App das gesamte Inventar synchronisiert. Es gibt keine Möglichkeit einzelne Artikel anzubieten.
Das ist bei unserem Shop (über 1.000 Artikel bzw. Varianten) eine Katastrophe.
Es ist sehr schade, dass hier keine einfachere Lösung möglich ist.
Der Support kann leider auch nicht helfen.

RockMyDog
Germany
4 days using the app
May 26, 2026

The setup process was straightforward but took a couple of sessions to complete. Most of the instructions were easy to follow. The warehouse mapping and unmapped warehouse warning were confusing — clearer instructions would help. Product sync and approval process is slow but working. Overall good integration with Shopify.

Ali's Collections
United States
8 days using the app
July 3, 2026

It was pretty smooth as a whole even though there are soooo many steps compared to other platforms. :)

CustomChurchMerch
United States
About 5 hours using the app
July 1, 2026

This has been the worst experience ever. I cannot get any assistance besides a chat bot. My TikTok store was approved with all the needed documents but somehow my products were taken down. I just do not know what to do and just thinking about uninstalling the app and calling it quits.

Rooted Radiance Beauty
United States
3 months using the app
June 29, 2026

I cant seem to disconnect this app from this shopify store

kimeze
United Kingdom
About 2 years using the app
June 27, 2026

All was pretty easy. Be ready to give all your info and proof of everything, but overall an easy setup.

DivineLine Media
United States
About 5 hours using the app
July 6, 2026

Wenn ich null Sterne vergeben könnte, würde ich auch null geben.
Die Synchronisierung funktioniert nur selten.
Weder die Sendungsnummern, noch die regelmäßige Synchronisierung einzelner Produkte funktioniert.

Der Support meldet sich nicht zurück. Es ist eine reine Katastrophe.
Die TikTok App liefert auch bei TikTok Bestellungen nur die Lieferadresse und keine Rechnungsadresse, wodurch alle, die mit Lexware arbeiten Rechnungen ohne Umsatzsteuer ausgestellt bekommen.

Das QM für die TikTok App hat vollkommen versagt.

Pokitrio
Germany
Over 1 year using the app
June 26, 2026

Along with Clause AI, am learning alot about TikTok and the proper ways to use it with getting penalties. THanks

First Stop 4 Gifts
United States
About 2 years using the app
October 15, 2026

there is a lot to setting up. glad I'm done!

The Offendables
United States
Over 3 years using the app