Reviews (16,014)

Overall rating
4.8
Counts per rating level
  • 87% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants report smooth, fast setup with clear guidance, making it easy to connect TikTok Shop to Shopify and sync products, orders, and inventory. Many find it intuitive and reliable for managing sales across both platforms, despite occasional freezes or product limits. Merchants also value its tools for videos, ads, and live content to drive growth, and several praise responsive, knowledgeable support during onboarding.

October 27, 2025

The ease of setup was far beyond other content management apps. Just a few short clicks and it had already created an ad for me. Fantastic

PWNinja
United States
Over 1 year using the app
October 25, 2025

easy to set up business account

Austens Jewellers
United Kingdom
14 days using the app
October 23, 2025

Most straightforward set-up I have run across in a while. I created the account, entered my business info, then imported my product, and Taaadaah!! It was done! Thank you, TIKTOK, for making this part of my onboarding so simple.

Freshly Preserved
United States
43 minutes using the app
October 23, 2025

Very easy set up. It walked me through everything step by step. I am no expert but I understood everything!

Silque
United States
About 23 hours using the app
October 23, 2025

Customer support doesn't wotk at all

Indosole Indonesia
Indonesia
7 months using the app
October 23, 2025

I only advertise the products for Shopify Collective Suppliers. I don't any warehouse locations unless the Supplier provides the information.

DAP BOOK PUBLISHING LLC
United States
4 months using the app
October 17, 2025

App connect niet met TikTok, blijft voor eeuwig laden. Als je een supportvraag wilt indienen geeft hij weer een foutmelding.

HUB Footwear
Netherlands
About 1 hour using the app
October 16, 2025

Lots of verifications but all easy and their systems seemed to handle each call and action really well so it made it a smooth process.

Nook Miniatures
United States
About 1 month using the app
October 15, 2025

Nul, impossible d'ouvrir le compte alors que tous les documents sont en règles

SERGE BLANCO
France
10 months using the app
October 6, 2025

AI is terrible. I had to go to ChatGPT for some help on syncing but all else pretty easy.

NULU Inc.
United States
About 24 hours using the app