Reviews (283)

Overall rating
4.6
Counts per rating level
  • 93% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is a game changer for shoppable videos and UGC on home and product pages, helping customers better visualize items and boosting PDP conversions. The AI studio and image generator are praised for professional, time‑saving content. Merchants like the rich widgets, multi‑store support, and smooth onboarding. Support is consistently described as fast, proactive, and deeply helpful with custom setups, bugs, and strategic optimization.

April 9, 2025

Awesome app and phenomenal support, thank you Mikaela!

Estella
United States
About 1 month using the app
Tolstoy replied September 7, 2026

Appreciate you taking the time to share this. Glad Mikaela took such good care of you.

April 9, 2025

Tolstoy has revolutionized our game. The customer service is amazing and the video experiences are elevated & customizable. Gilbert is an amazing account manager and we are super excited to see what is to come.

Wigs.com
United States
12 months using the app
Tolstoy replied September 7, 2026

Thanks — truly appreciated. Glad Tolstoy’s been a solid fit for your store. (1710072)

April 3, 2025

I'm so thrilled to have found Tolstoy! It is so easy to use, add to your website and improve the product display for customers. Their AI studio is also so fun to use! This has to be my all time favorite app I have discovered on Shopify!!

Sexy Little Robe
United States
About 1 month using the app
Tolstoy replied September 7, 2026

Really glad to hear that. Love that how easy it is to use stood out.

March 27, 2025

Tolstoy has been amazing setting up our UGC platform and helping with any issues. Mikaela in particular, has been incredible - jumping on calls, answering emails promptly and fixing issues. Thank you!

Joonbyrd
United Kingdom
About 2 months using the app
Tolstoy replied September 7, 2026

So glad Tolstoy’s been helpful. Nice mention of Mikaela.

March 26, 2025

My Shopify theme meant I had to build in the code, but the team helped me to do it within a matter of hours and super happy with the outcome! Thanks guys, 5 stars!

HARRY AUSTIN
Australia
1 day using the app
Tolstoy replied September 7, 2026

Wow — thanks for this. The team will be glad to hear this.

March 13, 2025

Tolstoy support is top notch!! As soon as you have questions or need support, the respond right away! Great app!

TOP CTRL CLOTHING
United States
1 day using the app
Tolstoy replied September 7, 2026

Happy to hear it’s working out. Glad Tolstoy’s been a solid fit for your store. (1692297)

March 6, 2025

The app is hard to use and the customer support is extremely slow to respond. I do not recommend the app at all.

Adept Cosmetics®
United States
3 months using the app
February 20, 2025

Tolstoy has been an integral part of our website! Mark and the team have been amazing on this journey. The integration process is easy, and adding videos to different modules is also straightforward.

Colourpop DEV
United States
6 months using the app
Tolstoy replied September 7, 2026

Glad this landed well for you. Nice mention of Mark.

January 23, 2025

Awesome app, and very helpful team. When I had issues they went in and installed it all for me. Very easy to tag products onto videos and they show up on your site instantly!

Touch Handles
Australia
About 2 months using the app
Tolstoy replied September 7, 2026

Thank you — love reading notes like this. The team will be glad to hear this.

January 17, 2025

Great app , great people. Was having a few issues at the start due to my lack of technical ability and the team could not of been more helpful. Had a very interesting demo on AI content generation with Gaya who was excellent . 5 Star all day

StrangfordCoffeeRoastery
United Kingdom
12 days using the app
Tolstoy replied September 7, 2026

So glad Tolstoy’s been helpful. The team will be glad to hear this.