Reviews (283)

Overall rating
4.6
Counts per rating level
  • 93% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is a game changer for shoppable videos and UGC on home and product pages, helping customers better visualize items and boosting PDP conversions. The AI studio and image generator are praised for professional, time‑saving content. Merchants like the rich widgets, multi‑store support, and smooth onboarding. Support is consistently described as fast, proactive, and deeply helpful with custom setups, bugs, and strategic optimization.

November 12, 2025

Service rapide et efficace de Mikaela. Merci

Idoine - Produits biocosmétiques
Canada
4 months using the app
Tolstoy replied September 7, 2026

Thanks for writing this up. Glad Mikaela took such good care of you.

October 27, 2025

App um lixo, cobrou mais de 1000 reais sem avisar

Dot Energy
Brazil
5 months using the app
March 5, 2025

Good technology and a very responsive after-sales service in the event of a problem.

Mother & Daughter
France
11 months using the app
Tolstoy replied September 7, 2026

Appreciate you taking the time to share this. Glad Tolstoy’s been a solid fit for your store. (1685806)

February 24, 2025

Great app and great support. We have tried many other video apps before but Tolstoy is by far the best!

Toolbrothers
Germany
About 2 months using the app
Tolstoy replied September 7, 2026

Thanks for the kind words — means a lot. Glad Tolstoy’s been a solid fit for your store. (1679190)

July 9, 2024

Set up was super smooth and uploading videos to each product was quicker than expected.
Great support service!

HAAN Ready
Spain
About 19 hours using the app
Tolstoy replied July 10, 2024

Thank you for your great review. We are absolutely thrilled to hear your setup was a breeze and uploading videos was faster than you thought! It's always a win when things go smoothly like that. We glad you had a great experience with our support team too.🌟

Edited June 20, 2024

Tienen muy buen servicio al cliente, su respuesta es rápida y asertiva. y no hay aplicaciones que sean similares. Esta app si tiene algo que marca la diferencia.

Básicos ÉCLAT
Colombia
14 days using the app
Tolstoy replied June 26, 2024

¡Muchas gracias por tus amables palabras! Nos alegra mucho saber que nuestro servicio y nuestra app son únicos y te han dejado una buena impresión.

September 9, 2021

I can only agree with every positive review here. :) Not only is the app itself great from a design and performance point of view and the support is friendly, fast, personal and they really try to help not like with other apps. I also believe that this app will completely blow up in the future and i could not be happier to participate in such a great development within the idustry :) So in conclusion: Best app ever!!

Tandlas
Austria
About 1 month using the app
Tolstoy replied September 12, 2021

Thank you SO MUCH!!!! We love that you're seeing so much potential with Tolstoy and we can't wait to keep supporting you in the future!!

Edited October 4, 2021

Excellent app!, very useful to display your videos and help your potential buyers through their purchase experience . An excellent service from the staff of Tolstoy.
Excelente aplicación para mostrar tus videos y así asistir a tus compradores potenciales. Y excelente servicio por parte de Tolstoy!

Programas de México
Mexico
5 months using the app
Tolstoy replied October 5, 2021

Thank you so much for your kind words! We really value your feedback and we're excited to see what you will do with Tolstoy 💪

September 8, 2022

The best customer service and the app is truely amazing. I would recommend everyone who are serious with conversions and customer care to use this.

Unmute Greetings
Denmark
27 days using the app
Tolstoy replied September 12, 2022

We are so glad that you're pleased with our support and the product! Thank you so much! 😍

February 10, 2023

This review system does not have enough stars to be able to evaluate the quality the attention and patience of the Tolstoy staff in supporting their clients.
A huge amount of praise and credit goes to Niezl who was able to resolve issues that were not his responsibility and made Tolstoy an even better tool.
I look forward to being able to try the PRO version with the ability to remove branding and further improve the user experience on my site.
Thank you thank you thank you ....

MOSAICO Hair Boutique
Italy
10 months using the app
Tolstoy replied February 13, 2023

Thank you for your kind words! We are committed to providing the best user experience for our customers and appreciate your feedback. We offer a wide range of powerful features such as widgets, embedded videos, stories, and carousels which we hope you are making the most of. We always strive to improve our products and services and value your input. Thank you again for your review and your support!