Reviews (281)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants say this app is a game changer for shoppable videos and UGC on home and product pages, helping customers better visualize items and boosting PDP conversions. The AI studio and image generator are praised for professional, time‑saving content. Merchants like the rich widgets, multi‑store support, and smooth onboarding. Support is consistently described as fast, proactive, and deeply helpful with custom setups, bugs, and strategic optimization.
Refine
-
By rating
Support is outstanding. Timely responses, patience, and quick resolution.
Grateful you took a minute to leave this. Glad Tolstoy’s been a solid fit for your store.
Smooth onboarding and fast support turn arounds.
Thanks for the kind words — means a lot. Glad Tolstoy’s been a solid fit for your store.
I had a huge issues with this app slowing my store so dramatically - conversion rates on 1 day were amazing, on other day - complete 0 due to technical issues and something being not set correctly on my end. Customer support representative - Earl, helped me in no time by addressing an issue directly via both suggestions and direct technical support. Thank you Earl, you are amazing!
Thanks — truly appreciated. Glad Earl took such good care of you.
It's terrible. There's no live customer service—just a bunch of useless AI that can't solve my problem.
Tolstoy has worked great with some of our products, but with others, we had trouble creating accurate lifestyle images. However, Tolstoy has been great in helping to resolve this. Video calls to go through the prompts with in-depth analysis and changes for us. They even rolled out an update to specifically fix some of the issues that we faced.
I would recommend to anyone who is having issues with anything to book a call with them so that they can show you how to really use the app.
Once you understand how the AI works and learns from you, then you can really make some amazing content!
Appreciate you taking the time to share this. Thanks for recommending us to other merchants.
onboarding was super simple, their team is very helpful, we've only had this running for a little while but already seeing the ROI!
Thanks — truly appreciated. The team will be glad to hear this.
Amazing experience with Tolstoy! Emmanuel is so patient and responsive, and was able to answer all of our questions and customize the app to us. I'm obsessed with their AI image generator and the way that we can put videos on our website. It's definitely going to be a game changer for our store. 10/10!
Thank you — love reading notes like this. Glad Emmanuel took such good care of you.
We’ve been working with Tolstoy for years now now and have had an amazing experience. The platform itself is incredibly innovative and an amazing tool to connect with shoppers.
However, beyond the product, the team behind Tolstoy is truly exceptional. Dove, the founder, has built such a thoughtful and forward-thinking company, and everyone we’ve interacted with has been wonderful. Emmanuel and the broader team are always so helpful, responsive, and genuinely great to work with.
It’s rare to find a company that combines strong technology with such a supportive and collaborative team. We’re also really excited about the AI features they’re rolling out and can’t wait to explore those further.
Highly recommend Tolstoy to any brand looking to elevate their site with video and create a more interactive shopping experience.
So glad Tolstoy’s been helpful. Glad Emmanuel took such good care of you.
Love working with Tolstoy, it's such a great feature for our site and so convenient to add additional photos / videos for the customer upon viewing. Mikaela in the customer service team is amazing and has been so attentive whenever we need assistance. Highly recommend the app functionality and their prompt service!
This made our day. Glad Mikaela took such good care of you.
Earl was very helpful and efficiently solved my issue with creating my account. Appreciate his responsiveness.
Happy to hear it’s working out. Glad Earl took such good care of you.
