Tracktor Order Tracking
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Reviews (154)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app reliably improves customer experience while cutting “Where is my order?” emails, sometimes by about 40%. They like the branded tracking page, visual progress (bars and maps), and support for many carriers and custom statuses. The dashboard helps monitor orders and delays. Many describe setup as quick and easy, and praise support as fast, hands-on, and highly helpful with customization and integrations.
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I've been using the Tracktor app since Nov. 2020. I dropship from AliExpress using Oberlo and this app functions beautifully with my business model. I've had experience with the app itself and also the customer support and I don't have anything bad to say. I've been able to contact support to help me with the setup and hid the word "AliExpress" from my customer's tracking page as a carrier. This app allows you to see your average "days to delivered" per carrier so you can update your shipping policy page accordingly and quote shipping times better. Also, I was able to code in some notices on the tracking page on my site to let customers know of any shipment delays that might be going on along with our customer support email should they have any questions. You can also hide certain, locations if you don't want your customer to see that their package is coming from China, but I leave that alone, I want my customers to know where their package is coming from, transparency is important to us. It's just a great app and it helps to curb all those "Wheres my order?" emails we love so much, ha!
This app is now the real deal. Back in 2017 when we were considering using it we couldn't bulk edit statuses. Now we can and I love it!
THIS COMPANY DIDN'T HONOR LEGACY PLAN FOR FOUNDER SUCH SHAMEFULL PRATICE! Stay away, they billing model charge you per month + per order. So you will have tons of usages fees on your monthly statement.
We have always honored any legacy billing for all merchants.
For our current plans which offer more flexibility, there is a per order charge. Shopify billing practices are to process usage charges every 24 hours and individually list charges on the invoice. Your monthly Shopify invoice will include one total usage charge and a subscription fee.
If you have any additional questions please don't hesitate to reach back out to our support team.
-Annette (Director of Customer Success)
Una app esencial si deseas dar un toque personal a la tienda online. Funciona muy bien y proporciona un aspecto estupendo a la información de envíos. El servicio de atención al cliente impecable. Alan me atendió en todo momento y resolvió mis dudas y adaptaciones. Genial
App does a great job for customer order tracking. It is easy to use and setup. We added a custom status (in production) easily. This requires you to manually update an order status. Sometimes when manually udating a order with the custom status, it defaults the page back to the app details instead of the order. Otherwise I love the app and recommend it.
First I tried Aftership which might be good but doesn't work for dropshipping is my experience. Deeper research brought me to this app and I can't say enough about the app and the support!!!!
I put in a request and when I got up it was setup for me, all my questions were answered, my demands were met and more.
Totally wholeheartedly recommended. I really don't bashing any other app but save yourself a headache and just go with this one.
One word GREAT + Amazing customer service. Why 4 stars and not 5 then? Because at that price there are some features that are missing like:
1. Ability to send emails for custom statuses
2. Ability to see the Tracktor Order Status from "Orders" and mass update Order Status
This would make it a 5-star app
Some competitors have these features for a lower price (albeit not developed perfectly) and the difference in price is well justified given the customer service received.
Great App! Great Support!
I tried this app mainly to provide additional, custom order statuses to customers between order placement and order fulfillment steps. The look and navigation of this app are great! I also switched from Conversio to OrderlyEmails, which easily integrates with Tracktor so my customers can always link quickly to their order status from their email notifications. My only request would be that Tracktor could allow for specific order statuses only visible to customers that ordered certain products (products that may take longer or have additional steps in the fulfillment process than other products).
Constant harassment through email during the small trial
once your past the 5 orders of the trial everyone gets turned off until you upgrade ... just that was enough for me to not try any further
Not worth it
you get so many look ups and have to pay for them so if 1 customer checks there tracking say 10 times that 10 look ups that count towards your total.
Its not per customer it the amount of times they use it.
Items showing coming from China when posted in Australia like really
