Tracktor Order Tracking

J'utilise cette application gratuite pour permettre à mon client de suivre l'avancée de son expédition. Très précise et facile à installer

It was great customer experience and Abby S. who helped me out was very kind and responsive too. Really great customer service from here and i really do appreciate they were able to work with me on my tracking page. 10/10 experience

Awesome app, saves a lot of time answering emails.

It's really wonderful, the support team work fast. I can offer now tracking for my clients with epacket

I really loved their customer support and like the fact that I can track aliexpress stand shipping. Thank you!

Awesome app that works like a charm. I had some trouble setting it up in the beginning but the customer support was super swift and helpful!

I really love Tracktor, it's been a great addition to my store. It makes it easy for customers to check the status of orders and it links nicely with vendors I dropship from.

Had some issues with tracking updating at first but their live chat helped me fix it within an hour. I'd definitely recommend this app to help keep customers updated on their order status.

Having used Tracktor for a few months now, I can easily say it is one of the very few (2-3) apps that are a must for my store. We tried chat bots, more promenient FAQ pages/sections, emails, etc. and nothing seemed to make an impact in our support queue - and many of those emails were just people looking for an update on their order. Eventually, based on a recommendation we tried Tracktor and since then we've seen a 80-90% reduction in our Support queue. First, it fully integrates with everything (including one of our other must-have apps, OrderlyEmails), and it shows all the information that we need. Big bonuses include the ability to "override" shipping locations by country, and the fact that when our customers open up their order via the Shop App, it automatically takes them to our tracktor page. Thank you for creating such a great app! :)

It works pretty well out of the box and support was quite fast.
However they do overcharge on usage fees due to their definition of what an order is. If you are a store like us that has a lot of unpaid orders that are cancelled or orders that do not require shipping, you will get charged on all of those too. In my view it doesn't much make sense to charge tracking management for an order that does not require shipping and will never be shipped.
We did raise this with them and they don't want to change their definition as they say it would affect other stores using the app too i.e. they must be overcharging a lot of stores and don't want to lose that revenue.
UPDATE: Their reply below is factually incorrect. They charge for unpaid orders. Very deceptive to admit it privately and pretend it's not happening on the review page. Come on guys, be honest!