Transcy: AI Language Translate
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (2,568)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants recommend this app for running multilingual and international stores, translating entire sites into many languages and currencies. Automatic translations are seen as accurate, with GPT/OpenAI tools and manual editing for brand‑consistent tone. Features like a customizable switcher, glossary, and bulk translation save time and simplify complex setups. Many highlight reliable performance and fast, hands‑on support, including theme‑specific fixes, and say it’s worth the price.
Refine
-
By rating
In my opinion one of the best Translators.
Does exatly what is supposed to do.
Easy to implement to your store, Translation goes smoothly when the language changes, Geo location works fine.
Support is quick and responsive if questions appear.
Hi Jerry,
This is Jocelyn from Transcy. Thank you so much for your generous review.
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.
In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/
If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Jocelyn
Transcy by OneCommerce
This app it's terrible they promise me one price, I payed the 270€ anual fee and then they asked me for a 5k anual fee... Doesn't update the banner languages in a automatic way. You need to translate it yourself.
Hi there,
This is Ben. Thank you for sharing your feedback. I truly understand how frustrating this experience must have been, especially when it comes to pricing and features not working as expected.
Regarding the pricing concern, I completely understand your disappointment. We recognize that the recent update to our pricing plans may have caused confusion, particularly when it feels different from what you initially signed up for. Please accept our sincerest apologies for how this transition has impacted you. We genuinely value your trust and long-term support, and we are committed to making this right for you.
You also mentioned that the banner content is not updating automatically across languages. This is definitely not the experience we want you to have, and we take this issue very seriously. Our team would like to investigate this further and resolve it for you as a top priority.
We truly appreciate your patience and the opportunity to assist you. We have noticed that one of our colleagues is in touch with you via email. Please let them know if you need further support.
Looking forward to hearing from you.
Best regards,
Ben
Transcy by FireGroup Technology
我用了這款插件非常好用，功能非常强大，支持所有页面翻译，支持全球的语言，还可以直接设置全球的货币，很方便，可以自動翻譯，也可以手動編輯。
Hi Zhou,
This is Jocelyn from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your generous review.
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.
In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog
If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Jocelyn
Transcy - Translate Language and Convert Currency
Worst app ever on Shopify, broke all of our PageFly Pages and translated almost everything wrong in German
Hi Gibbon,
This is Jocelyn from Transcy and we're deeply sorry for any inconvenience causing to your experience
In relation to your issues, we seem not to catch your point clearly and we have seen that one of my colleagues has reached out you via email to support, please kindly check your email as well as box chat and let them know if you need further support
Hope to hear from you soon
Best Regards
Jocelyn
Transcy by OneCommerce
The main strength of this app is undoubtedly its support team, exceptionally efficient and responsive, especially if you have very specific customization needs for your store.
What also sets this app apart from its competitors is its flexibility and the wide range of options available. You can choose which elements of your store to translate or not : for instance, translating product names can sometimes be counterproductive, and this app gives you the freedom to decide based on your needs.
It also takes into account hidden content that isn’t visible on the storefront but is essential for SEO development in foreign languages.
You can even use AI translation engines to get high-quality, expert-level translations (this option comes at an extra cost and is not included in the base price).
Transcy is a real asset for boosting visibility and sales international.
Hi Stephane,
This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.
Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Patrick
Transcy by OneCommerce
It delivers accurate translations and is incredibly user-friendly. The customer support team is outstanding—they were quick to assist and provided thorough help with my issues. Highly recommend it!
Thank you for the wonderful review! We're glad Transcy has been easy to use and that our support team could help quickly. Your recommendation means a lot to us.
To your global success,
-The Transcy Team-
This is a scam
Hi sir,
This is Mary from Transcy. We sincerely apologize for the inconvenience you’ve experienced.
Regarding the new pricing issue along with the function app, one of our colleagues has already reached out to you via email with a detailed explanation and proposed solution. Please feel free to reply directly to that email if you need any further clarification or support — we’re more than happy to assist.
Thank you for your time and understanding.
Best regards,
Mary
Transcy by FireGroup Technology
Haven't used anything yet but the first thing on the setup is asking to pay. That's a scam thing to me
Edit: The developer reached to me and guided me on how to choose a free plan. You have to click See all plans -> scroll down to see this text -> click on the popup to keep using free plan. First review was 1 star, now plus 1 star for good customer support, but still a confusing design of an app UI.
Hi there,
Here's Brian, and we're truly sorry for this inconvenience
We think there might have been a misunderstanding when you were asked to "choose a plan." To clarify:
1. All our plans come with a 7-day free trial.
2. Shopify's rules require you to approve a payment plan to start the free trial, but you will not be charged yet.
3. If you uninstall the app before the 7 trial days, you will not be charged anything at all.
We would really appreciate it if you would reinstall the app and give us another chance to provide you with the best possible support. Also, we have noticed that one of our colleagues is in touch with you. Please let them know if you need further support
Best Regards
Brian
Transcy by FireGroup Technology
Great work to solve my problem!
Good jobs
