Transcy: AI Language Translate

Transcy: AI Language Translate

Reviews (2,568)

Overall rating
4.5
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app for running multilingual and international stores, translating entire sites into many languages and currencies. Automatic translations are seen as accurate, with GPT/OpenAI tools and manual editing for brand‑consistent tone. Features like a customizable switcher, glossary, and bulk translation save time and simplify complex setups. Many highlight reliable performance and fast, hands‑on support, including theme‑specific fixes, and say it’s worth the price.

August 21, 2025

Great app, team is very responsive!

Dutch|Thrift
Netherlands
10 months using the app
August 13, 2025

Very Helpful with setting our store up :)

Urban Lockers
United Kingdom
About 1 year using the app
August 1, 2025

cheater

Tutimall
Hong Kong SAR
12 days using the app
FireGroup replied October 23, 2025

Hi sir,

This is Ethan, and we are genuinely sorry for the trouble you've been experiencing.

The additional costs for using the DeepL integration were not clearly explained. We are taking your feedback to our product team to ensure this is made more transparent

We have noticed that one of our colleagues is reaching out to you via email. Please let them know if you need further support

Hope to hear from you soon

Best Regards
Ethan
Transcy by FireGroup Technology

July 10, 2025

Teresa was of great help!

Vital Health
United States
About 16 hours using the app
July 8, 2025

Paitence service but difficult to use.

isuvio
Hong Kong SAR
5 days using the app
FireGroup replied November 12, 2025

Hi there,

I'm Saha from Transcy

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://transcy.io/blog/ for for latest news regarding not only Transcy, but also other our Transcy applications and e-commerce tips.

Our Support Team is always available so please do not hesitate to let us know if you need any help via live chat or email us at support@transcy.io

Regards,
Saha
Transcy by FireGroup Technology

May 21, 2025

helpful

SHAN ZU
Hong Kong SAR
About 2 years using the app
FireGroup replied June 24, 2025

Hi there,

I'm Mirabel from Transcy. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io

Best Regards
Mirabel
Transcy by OneCommerce

May 20, 2025

Great App
Great Support
Would highly recommend

Pia Rossini Retail
United Kingdom
10 days using the app
FireGroup replied June 24, 2025

Hi there,

Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our live chat or email us at support@transcy.io

Regards,
Oriana
Transcy by OneCommerce

March 21, 2025

Yes

Diamoray
Australia
About 3 hours using the app
FireGroup replied April 25, 2025

Hi there,

I'm Kaylin from Transcy. Thanks for your review.

We hope you have a good experience with our support team and Transcy app.

Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy.

If you have any questions or concerns, please feel free to contact us via our live chat or email us at support@transcy.io, we are always willing to help you!

Best Regards
Kaylin
Transcy by OneCommerce

March 16, 2025

The customer service team is exceptional!

FREESKY eBike EU
Hong Kong SAR
25 days using the app
FireGroup replied April 25, 2025

Hi there,

My name's Selina from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.

Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips.

If you need any further assistance, please let us know via our live chat or email us at support@transcy.io

Regards,
Selina
Transcy by OneCommerce

March 16, 2025

good

LeBrew
China
4 days using the app
FireGroup replied April 25, 2025

Hi there,

Here's Kane from Transcy. Thanks for your review

More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io

Regards,
Kane
Transcy by OneCommerce