Transcy: AI Language Translate

Transcy: AI Language Translate

Reviews (2,571)

Overall rating
4.5
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app for running multilingual and international stores, translating entire sites into many languages and currencies. Automatic translations are seen as accurate, with GPT/OpenAI tools and manual editing for brand‑consistent tone. Features like a customizable switcher, glossary, and bulk translation save time and simplify complex setups. Many highlight reliable performance and fast, hands‑on support, including theme‑specific fixes, and say it’s worth the price.

August 4, 2022

excellent service Great app
an agent just came and helped me with the current theme issues i had without me noticing! unbeatable customer service

MASMOUDI PASTRY
Canada
Over 1 year using the app
March 4, 2023

Tee was so helpful and really made the process so easy. I needed to add a currency and language and they helped me do this in literally 5 minutes.

Tamal con Merengue
United States
About 1 hour using the app
FireGroup replied March 7, 2023

Hi Maria,

I'm Kaylin from Transcy. Thanks for your positive review.

We hope you have a good experience with our support team and Transcy app.

Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Kaylin
Transcy by OneCommerce

July 10, 2023

Lewis from the technical support team was very helpful would highly recommend him.
Any other issues I run into I hope he helps me out in the future

osakiesp
United States
7 days using the app
FireGroup replied July 13, 2023

Hi there,

I'm Kaylin from Transcy. Thanks for your positive review.

We hope you have a good experience with our support team and Transcy app.

Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Kaylin
Transcy by OneCommerce

Edited August 11, 2022

very easy to connect and sync with my online store. Can't say much right as I've registered BUT I'm super impressed at easy it is to get connected.

Secrets Of Tea
United States
16 days using the app
FireGroup replied July 28, 2022

Hi Samah,

This is Michael and we're deeply sorry for your unexpected experience with our app

We have seen that one of our colleague is reaching out you but unsuccessful, please kindly check your email and let him know if you need further support.

Regards,
Michael
Transcy - Translate Language and Convert Currency

August 22, 2022

Easy to use and mostly it works without too much effort. Super Customer Service. I'm using a free plan but I may upgrade as soon as business pick up.

InShoesWeTrust.com
Hong Kong SAR
About 1 year using the app
September 8, 2022

Great customer service! I got help setting up the translation, the currencies, finding some options in Shopify and I also got some questions cleared.

Vitaminas Fitamin
Honduras
About 1 hour using the app
March 4, 2022

I like this app. The only thing is that there is now way to translate a word once on the entier website, I have to translate it everywhere it appears.

Bourrienne Paris X
France
9 days using the app
FireGroup replied March 6, 2022

Hi Valentine,

Here's Oriana. Thank you so much for your review.

Based on your concern, I seem not to catch your point clearly, as I have seen that my colleague is following up your case, please let them know if you need further support.

In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Oriana
Transcy - Translate Language and Convert Currency

February 10, 2023

Excellent support in integrating the app with your store. I haven't used the app or seen results yet but it seems to have everything I need! Thank you

Soft Play Kingdom
United Kingdom
About 1 hour using the app
FireGroup replied February 14, 2023

Hi Katie,

Here's Emma from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Emma
Transcy by OneCommerce

February 10, 2023

Experience with Trancy was great as of now,
Nancy was great and fast at supporting me!
I would recommend.
Also prices look great for what they offer!

FinalVial
Cyprus
26 minutes using the app
FireGroup replied February 14, 2023

Hi there,

My name's Justin from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.

Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips.

If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Justin
Transcy by OneCommerce

August 4, 2022

I was surprised how fast I had 400 pages, blogs, and products translated into multiple languages. Support was very helpful when I needed customization!

Sambazon JP
United States
1 day using the app