Transcy: AI Language Translate

I am absolutely blown away by the amazing features and functionality of this Shopify translation app. It has completely transformed the way I do business by allowing me to effortlessly translate my store into multiple languages, reaching a wider audience than ever before.

The user interface is intuitive and easy to navigate, making the translation process a breeze. Plus, the accuracy and quality of the translations are top-notch, ensuring that my message is conveyed perfectly in any language.

What really sets this app apart from others is the excellent customer support. Anytime I have a question or issue, their team is quick to respond and provide helpful solutions.

Overall, I highly recommend this Shopify translation app to anyone looking to expand their reach and grow their business globally. It's an absolute game-changer and has earned my highest rating of 5 stars!

Honestly? It is pretty chaotic. Yesterday I had one help person who completely messed up the languages on our second shop - though I had specified extremely clearly (twice!) what was needed. Today, someone has simply renamed our theme without letting us know, while they try to fix a bug. They don't seem to understand version control and the importance of informing the shop owner about something as basic as renaming a theme. They also have a habit, when something has clearly gone wrong, of saying that it was someone else at Transcy, not them. So i guess they don't brief each other on a job, or do a clear hand-over if someone else comes in on a new shift halfway through a job? On one help request, it seems you can easily end up with three different people and there is a lot of starting from scratch to explain the issue each time. Finally, they push and push endlessly to ask for a review. I was even asked, "Why don't you have time to write a review for us?" It's not very professional. As I say, the overall impression is that it's pretty chaotic on the help side.

I'm very frustrated with the guys here at Transcy. When it comes to SEO they are very vague in their answers. I have asked several times about why we aren't ranking very well in other languages ie spanish, dutch, swedish etc and they keep saying there's many reasons. I fully understand this however I have since found out that image alt text or hreflang is important and these are two things this app doesn't offer. I feel frustrated as I have asked numerous times about their app and it's ability to help rank in SEO within chosen countries and I feel they haven't been fully honest about the capabilities of their app. It is vitally important that we rank for other languages as we are a Spanish company, english speaking, based in Spain. So the spanish translation HAS to perform well in SEO but there are things this app doesn't offer that is essential for this to happen. Yes, it does offer content translation, page title translation & meta tag translation but it doesn't offer image alt text or hreflang translation! I just wish they were honest when asked about this as i would have been able to move to weglot a long time ago!

Worst app I've ever used. It was a good app when I first downloaded 2 years ago. They changed their new UI and it hadn't worked properly until I contacted them.

They especially messed up my international SEO which took me years to get there. Product pages' meta descriptions are completely from different products, same for h1 and h2 either. I gave them a chance to help me but they tell me that I need to update pages manually which is ridiculous because I have over 2k products in my store. It's not possible for me to do it.

They messed up my international SEO ranks and are not willing to help me. Never ever use this app.

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Edit Feb 8, 2023

Response to Peter:

It's not about me getting used to the new version. Your app obviously wasn't translating properly until I contacted you. So it is NOT me, it's you. You should take responsibility instead of trying to look like you're helping me, no you are NOT.

It is mind blowing. They emailed me today and said that 'please let us know if you need further assistance'. Is this a joke? Really?

I already told you what the issue is. Why have you NOT still fixed it instead of keep emailing me and saying that 'please let us know if I need help'.

Total waste.

This is a really honest review from this AWFUL APP. I wish I read the reviews before I BOUGHT THEIR SERVICE. THE WORST PART IS THAT THE 5 STARTS REVIEWS ARE FAKE, AS THEY ASK AND PRESSURE PEOPLE TO WRITE THEIR REVIEWS RIGHT AWAY AFTER PURCHASING.

THEY ALSO HIRE PEOPLE TO LEAVE GOOD REVIEWS:

They are unprofessional their translation is the worst. It changes and sync and does whatever it wants and all your hard-working translations get undone. You have to keep asking them to amend the translation as it gets untranslated.

Their customer service does not even know how to use the app themselves. They sometimes take ages to reply or keep passing the request to one another.

Please, make sure your head the reviews before purchasing with them. It is not worth anybody's money or time. They have increased their prices massively lately... apparently to give a better experience. LET ME TELL YOU IT HAS GOTTEN WORSE AND WORSE AND WORSE.... READ ALL REVIEWS BEFORE PLACING YOUR ORDER.

IT IS THE WORST APP ON SHOPIFY. THEY WILL MISLEAD YOU TO THINK IT IS YOU THAT IS MAKING THE CHANGES AND GASLIGHT YOU. PLEASE BE CAREFUL. I HAVE PHOTOS/SCREENSHOTS OF HOW THEY ARE UNTRANSLATING OUR WEBSITE. AWFUL AND VERY DRAINGING EXPERIENCE.

They ask you to review straight after you set up the account and I've had to come back an edit my review again now. I am a premium user and the app itself is indeed really helpful for me and I will continue to use it but it does have some issues. The customer service is very nice. Super nice. But some of them really don't really know anything if you have a genuine problem. And being nice just becomes annoying after a while. They need to have a proper escalation system where if the customer is not getting a proper solution somebody considerably higher up fixes it. It took 3 days of multiple hours per day and multiple customer service people before I was given the most simplest of answers (so simple that i was annoyed at myself I didn't figure it out but even more annoyed that all these staff members couldn't tell me the answer, really poor. After that I was given somebody who knew what they were talking about but for my business, it had already cost me literally thousands of dollars with mistakes. And in addition, the app doesn't offer HREFLANG functionality, which given how much money they are making is quite annoying, it is the make or break for multi-lingual SEO and I would like to see them add it. I've updated my review a few times and will continue to do so as the app changes. For now I'm very happy with the customer service and the translations are now working very well on my site, but the costly mistakes early on cannot be overlooked and I don't think they are made apparent enough to onboarding customers and there is definitely ways to go for improvements for things like HREFLANGs so that multi-lingual SEO can be an option within the app... otherwise translating your store without HREFLANG can cause you more problems than you wish to have SEO-wise.

EDIT (CURRENT REVIEW):
Transcy really impressed us with their service. Not only did they answer our questions and wishes by providing proper service, but they also listened to us regarding some „issues“ with the app and actually fixed those. I’m genuinely impressed. Great app and great team behind it. Thanks for the service! EDIT:
A big thank you to the Transcy-Team. The customer service reached out to us and provided answers to our question. There's only one issue that is disturbing us, regarding the functionality of the app itself. Specifically the "Translate"-Button, which activates the A.I. Translation-Function. By now, unfortunately it has caused us many enragements at our company, due to it activating the A.I. Translation-Function as soon, as you click on it. Technically that isn't much of a problem, since that is what it is supposed to do. It is very frustrating though when you click on it by accident. The A.I. Translation is a great tool for words or basic sentences, but sometimes it causes a variety of mistakes in the translation, which includes grammatical mistakes, wrong font sizes, etc.. This is understandable and fine, therefore we always edited the mistakes afterwards manually by ourselves. The problem is: as soon as you accidentally click on the "Translate"-Button, the A.I.-Tool starts translating an entire page and completely and overwrites our corrected texts. There's nothing we can do to stop it, no "Cancel"-Button whatsoever. It already has happened 2 to 3 times to us by now. Especially our webpage has a variety of long columns, and due to us accidentally clicking on the "Translate"-Button, the A.I. has overwritten our corrections of those columns several times. I'm willing to give the Transcy-Team a 5-star review, if they can adapt to that problem and solve it intuitvely. OLD REVIEW:
Since the recent update, you cannot edit your translations manually anymore, unless you pay for monthly subscriptions. I had a few rational questions regarding the pricing plans, but the 24/7 support was incapable of answering them. They kept sending me links to Q&A's, which simply didn't answer my questions at all. This app started as being very helpful, but now it's just costly to us and the service cannot deliver answers to our simple questions.

They are serious to treat our matter and spend lot of time to answer.

A very helpful and professional team. Respond quickly and they are responsible.

Support is very responsive and there is an active amount of updates being pushed to the app.