Reviews (921)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is excellent for seeing true net profit in one place, combining COGS, ad spend, shipping, fees, and refunds. They highlight detailed per-order and product P&L, strong COGS and shipping cost management, and accurate ad spend integrations with Meta and Google. Many report better decisions, clearer unit economics, and that it replaces spreadsheets. Support is described as fast, proactive, and very helpful with setup.

June 3, 2025

They are extremely helpful and very proactive to get all your problems solved

Faith In Pain
United States
6 months using the app
TrueProfit Real-time Profit & LTV tracking replied June 5, 2025

Hello Faith In Pain store admin,

Thank you so much for your kind words! We're thrilled about your positive experience.

We'd also like to inform you about our Marketing Attribution feature, which records events and reports conversion data across multiple ad channels—a valuable tool for enhancing your performance marketing. This feature is available for Enterprise plan users, and you can learn more about it here.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please contact us via live chat or at support@trueprofit.io.

Best regards,
Grace
True Profit

June 2, 2025

top notch app and support! Made it easy for us to track our costs, profit and forecasts. Definitely made ecom easier

Mad Bombs
Philippines
9 months using the app
TrueProfit Real-time Profit & LTV tracking replied July 17, 2026

Hello Mad Bombs store admin,

Thank you so much for your kind words! We're thrilled about your positive experience.

We'd also like to inform you about our Marketing Attribution feature, which records events and reports conversion data across multiple ad channels—a valuable tool for enhancing your performance marketing. This feature is available for Enterprise plan users, and you can learn more about it here.https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please contact us via live chat or at support@trueprofit.io.

Best regards,
Grace
The TrueProfit team

May 30, 2025

Durra was really amazing, she helped me with everything :)

Zoomie
United States
About 23 hours using the app
TrueProfit Real-time Profit & LTV tracking replied June 4, 2025

Hello Zoomie store admin,

Thank you so much for your kind words! We're thrilled about your positive experience.

We'd also like to inform you about our Marketing Attribution feature, which records events and reports conversion data across multiple ad channels—a valuable tool for enhancing your performance marketing. This feature is available for Enterprise plan users, and you can learn more about it here.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please contact us via live chat or at support@trueprofit.io.

Best regards,
Durra
True Profit

Edited November 5, 2025

Great app and so is the live customer support... Vani is the best!!!

Terrible At Golf
United States
11 months using the app
TrueProfit Real-time Profit & LTV tracking replied May 29, 2025

Hello Terrible At Golf store admin,

Thank you so much for your kind words! We're thrilled about your positive experience.

We'd also like to inform you about our Marketing Attribution feature, which records events and reports conversion data across multiple ad channels—a valuable tool for enhancing your performance marketing. This feature is available for Enterprise plan users, and you can learn more about it here.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please contact us via live chat or at support@trueprofit.io.

Best regards,
Vani
True Profit

May 22, 2025

Had a great experience with Vani who helped me set up my analytics properly. Super patient, clear, and made the whole process way easier than I expected. Really appreciated the support and would definitely recommend working with them!

Grande Lavendera
United States
About 23 hours using the app
TrueProfit Real-time Profit & LTV tracking replied May 24, 2025

Hello Grande Lavendera store admin,

Thank you so much for your kind words! We're thrilled about your positive experience.

We'd also like to inform you about our Marketing Attribution feature, which records events and reports conversion data across multiple ad channels—a valuable tool for enhancing your performance marketing. This feature is available for Enterprise plan users, and you can learn more about it here.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please contact us via live chat or at support@trueprofit.io.

Best regards,
Vani
True Profit

May 14, 2025

Grace and Durra were both so helpful. They had the correct knowledge and Durra even made helpful recommendations.

amazing service!

Dore & Rose
United States
Over 1 year using the app
TrueProfit Real-time Profit & LTV tracking replied May 15, 2025

Hello Dore & Rose store admin,

Thank you so much for your kind words! We're thrilled about your positive experience.

We’d also like to inform you about our COGS Quantity Based feature, which allows you to track and manage your cost of goods sold (COGS) at different quantity tiers. This feature provides a more detailed view of your profit margins, especially when purchasing in bulk or offering discounts based on quantity. It’s designed to give you more control over your pricing and costs, ultimately optimizing your overall profitability.

If you have any further questions, feel free to reach out to us via live chat or at support@trueprofit.io.

Best regards,
Grace
True Profit

May 14, 2025

From day one, Vani made the entire onboarding process with True Profit seamless and stress-free. She guided me through every step with clarity, patience, and professionalism. No matter how small the question or complex the issue, she was always quick to respond and incredibly helpful.

What stood out most was how proactive she was—anticipating potential roadblocks and offering solutions before they became problems. Thanks to her support, I was able to get set up with confidence and start using True Profit effectively from the start.

If you're getting started with True Profit, you're in great hands with Vani. Huge thanks for the outstanding support!

Pikazo
United States
10 days using the app
TrueProfit Real-time Profit & LTV tracking replied May 18, 2025

Hello Pikazo store admin,

Thank you so much for your kind words! We're thrilled about your positive experience.

We’d also like to inform you about our COGS Quantity Based feature, which allows you to track and manage your cost of goods sold (COGS) at different quantity tiers. This feature provides a more detailed view of your profit margins, especially when purchasing in bulk or offering discounts based on quantity. It’s designed to give you more control over your pricing and costs, ultimately optimizing your overall profitability.

If you have any further questions, feel free to reach out to us via live chat or at support@trueprofit.io.

Best regards,
Vani
True Profit

May 8, 2025

The support agent was super helpful and explained everything very clearly. Great service and fast replies. Thanks a lot!

Velenor
United Kingdom
About 12 hours using the app
TrueProfit Real-time Profit & LTV tracking replied May 9, 2025

Hello Velenor store admin,

Thank you so much for your kind words! We're thrilled about your positive experience.

We'd also like to inform you about our Marketing Attribution feature, which records events and reports conversion data across multiple ad channels—a valuable tool for enhancing your performance marketing. This feature is available for Enterprise plan users, and you can learn more about it here.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please contact us via live chat or at support@trueprofit.io.

Best regards,
Grace
True Profit

Edited May 12, 2025

Grace was a great help getting this set up.

Rubberizeit
United States
6 days using the app
TrueProfit Real-time Profit & LTV tracking replied May 8, 2025

Hello Rubberizeit store admin,

Thank you so much for your kind words! We're thrilled about your positive experience.

We'd also like to inform you about our Marketing Attribution feature, which records events and reports conversion data across multiple ad channels—a valuable tool for enhancing your performance marketing. This feature is available for Enterprise plan users, and you can learn more about it here.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please contact us via live chat or at support@trueprofit.io.

Best regards,
Vani
True Profit

May 7, 2025

Amazing app with great support. Durra just fixed our problems within few minutes, would highly recommend!

Nailx
Germany
Over 2 years using the app
TrueProfit Real-time Profit & LTV tracking replied May 8, 2025

Hello Nailx store admin,

Thank you so much for your kind words! We're thrilled about your positive experience.

We'd also like to inform you about our Marketing Attribution feature, which records events and reports conversion data across multiple ad channels—a valuable tool for enhancing your performance marketing. This feature is available for Enterprise plan users, and you can learn more about it here.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please contact us via live chat or at support@trueprofit.io.

Best regards,
Durra
True Profit