Reviews (921)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is excellent for seeing true net profit in one place, combining COGS, ad spend, shipping, fees, and refunds. They highlight detailed per-order and product P&L, strong COGS and shipping cost management, and accurate ad spend integrations with Meta and Google. Many report better decisions, clearer unit economics, and that it replaces spreadsheets. Support is described as fast, proactive, and very helpful with setup.

Edited May 17, 2025

Thank you Lewis. for your amazing support and help, he really helped me to understand the software better

Stride
United Arab Emirates
2 months using the app
TrueProfit Real-time Profit & LTV tracking replied May 3, 2025

Hello Stride store admin,

Thank you so much for your kind words! We're thrilled about your positive experience.

We'd also like to inform you about our Marketing Attribution feature, which records events and reports conversion data across multiple ad channels—a valuable tool for enhancing your performance marketing. This feature is available for Enterprise plan users, and you can learn more about it here.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please contact us via live chat or at support@trueprofit.io.

Best regards,
Gariel
True Profit

April 30, 2025

The customer support is truly amazing! Vani was able to guide me through every step clearly. I would definitely recommend using TP!

GALVIER.
Germany
29 days using the app
TrueProfit Real-time Profit & LTV tracking replied May 2, 2025

Hello GALVIER. store admin,

Thank you so much for your kind words! We're thrilled about your positive experience.

We'd also like to inform you about our Marketing Attribution feature, which records events and reports conversion data across multiple ad channels—a valuable tool for enhancing your performance marketing. This feature is available for Enterprise plan users, and you can learn more about it here.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please contact us via live chat or at support@trueprofit.io.

Best regards,
Vani
True Profit

May 1, 2025

Lana was amazing. she was helping me for well over an hour and did not stop until we got our problem solved. honestly unbelievable service. Give her a pay rise!

Supportive Dreams
Australia
20 days using the app
TrueProfit Real-time Profit & LTV tracking replied May 2, 2025

Hello Supportive Dreams store admin,

Thank you so much for your kind words! We're thrilled about your positive experience.

We'd also like to inform you about our Marketing Attribution feature, which records events and reports conversion data across multiple ad channels—a valuable tool for enhancing your performance marketing. This feature is available for Enterprise plan users, and you can learn more about it here.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please contact us via live chat or at support@trueprofit.io.

Best regards,
Lana
True Profit

April 20, 2025

Very helpful staff with accurate reporting when using multiple currencies. Essential for decision making for business profitability whilst scaling or simply navigating all these tariffs!

Louve Lights
United Kingdom
About 2 months using the app
TrueProfit Real-time Profit & LTV tracking replied April 21, 2025

Hello Louve Lights store admin,

Thank you so much for your kind words! We're thrilled about your positive experience.

We'd also like to inform you about our Marketing Attribution feature, which records events and reports conversion data across multiple ad channels—a valuable tool for enhancing your performance marketing. This feature is available for Enterprise plan users, and you can learn more about it here.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please contact us via live chat or at support@trueprofit.io.

Best regards,
Shiro
True Profit

April 16, 2025

Durra was really helpful with our technical issue.

Elliosa
United Kingdom
About 2 hours using the app
TrueProfit Real-time Profit & LTV tracking replied April 17, 2025

Hello Elliosa store admin,

Thank you so much for your kind words! We're thrilled about your positive experience.

We'd also like to inform you about our Marketing Attribution feature, which records events and reports conversion data across multiple ad channels—a valuable tool for enhancing your performance marketing. This feature is available for Enterprise plan users, and you can learn more about it here.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please contact us via live chat or at support@trueprofit.io.

Best regards,
Durra
True Profit

April 9, 2025

I'm really enjoying using True Profit so far—it’s brought a lot of financial clarity to my business. The support team has been excellent during setup: super fast, responsive, and helpful. I’ve worked with several support agents, including Durra, who has been especially great. I definitely recommend the app.

Cassidy Labs
United States
12 days using the app
TrueProfit Real-time Profit & LTV tracking replied April 10, 2025

Hello Cassidy Labs store admin,

Thank you so much for your kind words! We're thrilled about your positive experience.

We’d also like to inform you about our COGS Quantity Based feature, which allows you to track and manage your cost of goods sold (COGS) at different quantity tiers. This feature provides a more detailed view of your profit margins, especially when purchasing in bulk or offering discounts based on quantity. It’s designed to give you more control over your pricing and costs, ultimately optimizing your overall profitability.

If you have any further questions, feel free to reach out to us via live chat or at support@trueprofit.io.

Best regards,
Durra
True Profit

April 1, 2025

10/10, simple dashboard and accurate data, Vani from customer service is super helpful

Aurora Glaze
United States
About 1 month using the app
TrueProfit Real-time Profit & LTV tracking replied April 3, 2025

Hello Aurora Glaze store admin,

Thank you so much for your kind words! We're thrilled about your positive experience.

We’d also like to inform you about our COGS Quantity Based feature, which allows you to track and manage your cost of goods sold (COGS) at different quantity tiers. This feature provides a more detailed view of your profit margins, especially when purchasing in bulk or offering discounts based on quantity. It’s designed to give you more control over your pricing and costs, ultimately optimizing your overall profitability.

If you have any further questions, feel free to reach out to us via live chat or at support@trueprofit.io.

Best regards,
Vani
True Profit

March 25, 2025

Super Helpful tool, awesome Chat Support, First time I reached out to them, I was assisted by Grace and she got everything working in minutes!

Wallpick
United States
About 2 years using the app
TrueProfit Real-time Profit & LTV tracking replied March 28, 2025

Hello Wallpick store admin,

Thank you so much for your kind words! We're thrilled about your positive experience.

We’d also like to inform you about our COGS Quantity Based feature, which allows you to track and manage your cost of goods sold (COGS) at different quantity tiers. This feature provides a more detailed view of your profit margins, especially when purchasing in bulk or offering discounts based on quantity. It’s designed to give you more control over your pricing and costs, ultimately optimizing your overall profitability.

If you have any further questions, feel free to reach out to us via live chat or at support@trueprofit.io.

Best regards,
Grace
True Profit

March 18, 2025

Grace was great help, she made sure all my concerns were addressed clearly.

ARIIMODA
United States
About 1 year using the app
TrueProfit Real-time Profit & LTV tracking replied March 20, 2025

Hello ARIIMODA store admin,

Thank you so much for your kind words! We're thrilled about your positive experience.

We'd also like to inform you about our Marketing Attribution feature, which records events and reports conversion data across multiple ad channels—a valuable tool for enhancing your performance marketing. This feature is available for Enterprise plan users, and you can learn more about it here.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please contact us via live chat or at support@trueprofit.io.

Best regards,
Grace
True Profit

March 13, 2025

Easy to setup, and great Support from Gabriel with a few questions that I did have. Looking forward to using the app in anger. Initial thoughts are good!!

Sole Mate
United Kingdom
About 2 hours using the app
TrueProfit Real-time Profit & LTV tracking replied March 14, 2025

Hello Sole Mate store admin,

Thank you so much for your kind words! We're thrilled about your positive experience.

We’d also like to inform you about our COGS Quantity Based feature, which allows you to track and manage your cost of goods sold (COGS) at different quantity tiers. This feature provides a more detailed view of your profit margins, especially when purchasing in bulk or offering discounts based on quantity. It’s designed to give you more control over your pricing and costs, ultimately optimizing your overall profitability.

If you have any further questions, feel free to reach out to us via live chat or at support@trueprofit.io.

Best regards,
Gabriel
True Profit