Reviews (921)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is excellent for seeing true net profit in one place, combining COGS, ad spend, shipping, fees, and refunds. They highlight detailed per-order and product P&L, strong COGS and shipping cost management, and accurate ad spend integrations with Meta and Google. Many report better decisions, clearer unit economics, and that it replaces spreadsheets. Support is described as fast, proactive, and very helpful with setup.

March 12, 2025

Vani was super helpful, and her support quality was off the charts. Recommend this app

Valano
Canada
About 2 months using the app
TrueProfit Real-time Profit & LTV tracking replied March 13, 2025

Hello Valano store admin,

Thank you so much for your kind words! We're thrilled about your positive experience.

We'd also like to inform you about our Marketing Attribution feature, which records events and reports conversion data across multiple ad channels—a valuable tool for enhancing your performance marketing. This feature is available for Enterprise plan users, and you can learn more about it here.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please contact us via live chat or at support@trueprofit.io.

Best regards,
Vani
True Profit

March 12, 2025

Great customer service, very patient and helpful and detailed. True profits is a perfect utility to keep accurate track your business's numbers once you understand the basics.

Aega
South Africa
About 2 hours using the app
TrueProfit Real-time Profit & LTV tracking replied March 13, 2025

Hello Aega store admin,

Thank you so much for your kind words! We're thrilled about your positive experience.

We’d also like to inform you about our COGS Quantity Based feature, which allows you to track and manage your cost of goods sold (COGS) at different quantity tiers. This feature provides a more detailed view of your profit margins, especially when purchasing in bulk or offering discounts based on quantity. It’s designed to give you more control over your pricing and costs, ultimately optimizing your overall profitability.

If you have any further questions, feel free to reach out to us via live chat or at support@trueprofit.io.

Best regards,
Gabriel
True Profit

March 10, 2025

Vani was a huge help and responded instantly

Sabi Swim
Australia
About 1 year using the app
TrueProfit Real-time Profit & LTV tracking replied March 11, 2025

Hello Sabi Swim store admin,

We truly appreciate your kind words! We're so glad to hear that you've had a positive experience.

We like to inform you about our Custom Cost feature, which allows you to add any additional expenses you may incur, such as packaging, handling, or other operational costs. This feature gives you the flexibility to track and manage all your costs, ensuring a more accurate view of your overall profitability.

If you have any further questions, feel free to reach out to us via live chat or at support@trueprofit.io.

Best regards,
Vani
True Profit

March 11, 2025

Great quality support, Vani answered all my questions

Adoria
United States
2 days using the app
TrueProfit Real-time Profit & LTV tracking replied March 12, 2025

Hello Adoria store admin,

Thank you so much for your kind words! We're thrilled about your positive experience.

We'd also like to inform you about our Marketing Attribution feature, which records events and reports conversion data across multiple ad channels—a valuable tool for enhancing your performance marketing. This feature is available for Enterprise plan users, and you can learn more about it here.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please contact us via live chat or at support@trueprofit.io.

Best regards,
Vani
True Profit

March 4, 2025

its been a great app, my chat support agent Vani is amazing! Helped me get everything set up and was helpful with everything. Thanks Vani !

WORLD PEACE STUDIOS
United States
20 days using the app
TrueProfit Real-time Profit & LTV tracking replied March 7, 2025

Hello WORLD PEACE STUDIOS store admin,

Thank you so much for your kind words! We're thrilled about your positive experience.

We'd also like to inform you about our Marketing Attribution feature, which records events and reports conversion data across multiple ad channels—a valuable tool for enhancing your performance marketing. This feature is available for Enterprise plan users, and you can learn more about it here.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please contact us via live chat or at support@trueprofit.io.

Best regards,
Vani
True Profit

February 25, 2025

Great app, profit made simple, Durra great in helping me get my attribution tracking correctly set up

Handsome Scent
Ireland
11 days using the app
TrueProfit Real-time Profit & LTV tracking replied February 26, 2025

Hello Handsome Scent store admin,

Thank you so much for your kind words! We're thrilled about your positive experience.

We'd also like to inform you about our Marketing Attribution feature, which records events and reports conversion data across multiple ad channels—a valuable tool for enhancing your performance marketing. This feature is available for Enterprise plan users, and you can learn more about it here.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please contact us via live chat or at support@trueprofit.io.

Best regards,
Durra
True Profit

Edited March 5, 2025

I received outstanding support from Grace. She made all details very clear and easy to understand. Very happy with her service and I highly recommend TrueProfit.

Companion&Co
Australia
About 2 months using the app
TrueProfit Real-time Profit & LTV tracking replied February 26, 2025

Hello Companion&Co store admin,

Thank you so much for your kind words! We're thrilled about your positive experience.

We'd also like to inform you about our Marketing Attribution feature, which records events and reports conversion data across multiple ad channels—a valuable tool for enhancing your performance marketing. This feature is available for Enterprise plan users, and you can learn more about it here.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please contact us via live chat or at support@trueprofit.io.

Best regards,
Grace
True Profit

February 25, 2025

Vani was a pleasure to work with. She is extremely knowledgeable and was able to answer my questions and address my concerns immediately. Highly recommend True Profit as well as Vani. Excellent customer service.

Jackson's Collection
United States
About 1 month using the app
TrueProfit Real-time Profit & LTV tracking replied February 27, 2025

Hello Jackson's Collection store admin,

Thank you so much for your kind words! We're thrilled about your positive experience.

We'd also like to inform you about our Marketing Attribution feature, which records events and reports conversion data across multiple ad channels—a valuable tool for enhancing your performance marketing. This feature is available for Enterprise plan users, and you can learn more about it here.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please contact us via live chat or at support@trueprofit.io.

Best regards,
Vani
True Profit

February 20, 2025

Awesome customer Service! got my problem with cogs sorted ASAP defiantly recommend :)

MrBarks
Australia
About 1 month using the app
TrueProfit Real-time Profit & LTV tracking replied February 21, 2025

Hello MrBarks store admin,

Thank you so much for your kind words! We're thrilled about your positive experience.

We'd also like to inform you about our Marketing Attribution feature, which records events and reports conversion data across multiple ad channels—a valuable tool for enhancing your performance marketing. This feature is available for Enterprise plan users, and you can learn more about it here.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please contact us via live chat or at support@trueprofit.io.

Best regards,
Grace
True Profit

February 19, 2025

Lana, handled the situation very well with clear screenshots which lead to a swift resolution of the issue at hand. Highly recommended.

LuxuryNation
United Kingdom
2 days using the app
TrueProfit Real-time Profit & LTV tracking replied February 20, 2025

Hello LuxuryNation store admin,

Thank you so much for your kind words! We're thrilled about your positive experience.

We'd also like to inform you about our COGS by Zone feature, which allows you to track and manage your cost of goods sold (COGS) by specific geographic zones. This feature helps you better understand and optimize your expenses based on location, ultimately improving your pricing strategies and profit margins.

If you have any further questions, please contact us via live chat or at support@trueprofit.io.

Best regards,
Lana
TP: True Profit Analytics