TrustShop: Product Reviews

TrustShop: Product Reviews

Reviews (369)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe exceptional support via live chat and email, often resolving issues within minutes and even handling complex, custom requests. The app is easy to install and configure, with help available for non‑technical merchants. Its clean, customizable review displays and star ratings build strong social proof and customer trust. Many report smooth migrations from other review apps, reliable performance, regular improvements, and strong value from both free and paid plans.

August 10, 2026

Un immense merci à Anna pour son aide précieuse, sa disponibilité et son grand professionnalisme.
Une véritable fée, toujours à l’écoute et d’une efficacité remarquable. Merci pour tout, Anna !

N·CÉAÉ
Réunion
4 days using the app
July 21, 2026

deactivated

SkincarePakistan
Pakistan
About 2 years using the app
Trust1.io replied September 10, 2026

Hello, this is Jenny from the TrustShop team.

Thank you for your feedback, and I'm sorry for the frustrating experience. We can see TrustShop is still active on your store, so we'd like to understand what went wrong. If you saw a "deactivated" message or a feature stopped working, please send us a screenshot or a few details via in-app live chat or email: support@trustshop.io, and we'll fix it as quickly as possible.

Best regards,
Jenny – TrustShop Support Team

June 2, 2026

I'm using trustshop for a while and it's a great app for sure. It helped my store to grow and their support team is graet. Specially Ley had helped me a lot.

Hokdi Store
United States
16 days using the app
July 13, 2026

Very helpful and quick support!

J-Beauty Natural
Japan
Almost 2 years using the app
July 25, 2026

Thank you so much! You've been a huge help with everything from installing the app to getting it properly set up on our site

ドン・ロッシ【Don Rossi】
Japan
About 3 hours using the app
July 10, 2026

very easy to set up ;)

Jas’s Lashes
United States
About 8 hours using the app
May 27, 2026

Exceptional help from Ley, got me sorted :)

The Shark Tank
New Zealand
10 days using the app
May 26, 2026

Great functionality and the support is super, especially of you get to chat with Anna.

Suspension Technologies USA
United States
About 2 years using the app
May 26, 2026

Ley was great to work with and helped me resolve my issues quickly. Highly recommend using their application - customer service is excellent.

Hawk & Stalk
United States
5 months using the app
May 25, 2026

amazing customer service even on the free plan and just starting for the first time, trustworthy to give access to your theme and have them set it up if you have issues like i did inthe begin. 10/10 would recommend. specifically Ley and her team helped me.

Will's Performance - Mobile Automotive Technicians
United States
About 1 hour using the app