Reviews (116)

Overall rating
4.6
Counts per rating level
  • 92% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a reliable, time‑saving UPS integration. It’s easy to install, connect to a UPS account, and automate workflows like order import, label creation (including multi‑box), fulfillment, and tracking. Many praise the fast, proactive support for setup, rules, and OAuth migration. Merchants value flexible shipping rules, smooth international handling with auto commercial invoices, good UPS rates, and that it’s free.

October 3, 2025

Highly recommend. Excellent customer service.

Guineapet
Portugal
21 days using the app
February 3, 2025

Great support, app works well!

Suniela Beach
Canada
11 days using the app
November 22, 2024

fantastic support

Chesapeake Crab Connection
United States
About 3 hours using the app
Edited June 22, 2024

could not connect account

The Wellness Stop
United States
About 1 month using the app
United Parcel Service, Inc. (“UPS”) replied May 22, 2024

Hello,

we've been trying to reach back to you 5 times but did not hear back from you. Please communicate with us so that we better understand your use case and if this can be handled with this App. Currently it seems like you're not producing any online orders but more through the Shopify POS in your brick&mortar store.

We're also trying to schedule an onboarding call with you to understand the scenario better and provide solutions.

Please get back to us on upsplugins@ecommerce.help

We'd appreciate the collaboration!

April 9, 2024

Good app, supper fast support!

Adria Store
Germany
Over 1 year using the app
April 1, 2024

awesome

Orbsoul
Canada
9 days using the app
February 26, 2024

Works perfectly and smoothly.

DULSE1000
Spain
26 days using the app
February 7, 2024

Easy and great app, very helpful support! Highly recommend

Kumali Paris
France
3 minutes using the app
October 23, 2023

Service is top notch.

Cosplay Supplies Inc
Canada
7 days using the app
January 20, 2026

10/10 support setting up the app. all features you need.

VISIO
Germany
About 1 month using the app