Vela | AI, optimization & more

Vela has saved us hours and hours of work - we use it to manage thousands of listings across multiple platforms. It makes bulk edits so much simpler, it is very user friendly and would highly recommend for anyone trying to manage listings across multiple platforms. They also have great customer service, resolve things quickly (Justin has been so helpful whenever we are dealing with issues that arise), they are open to feedback and are constantly adding more features that make it even better!

We use this to manage multiple online stores. Makes it easy to adjust pricing, quantities, descriptions, etc. The new AI feature comes in handy if you're looking to optimize your listings for better search results. Justin and team respond right away and have helped us tremendously. Recommended app.

THIS APP *USED* TO BE GOOD....many many many years ago....

Then the glitches started...then the duplicates started...then the DISAPPEARING OF LISTINGS. That's when I stopped using it...WEEKS of work down the drain.

Contacted customer service, "YOU WILL NOT BE CHARGED AGAIN" and here I am 4 months later discovering that they have been charging my shopify account all along. 0 STARS.

Been using Vela for many years on and off (etsy and now shopify also)
Platform just keep getting better and better
You can see there was a lot of thought behind this app, it looks sleek and it works well.
Personal customer service, a real person helping with you any obstacle you might have so you can focus on managing your business
all in all a powerful tool for managing your online stores

Highly recommended

We are very pleased with Vela. This app helped us duplicate our Etsy listings to our Shopify page fast. Utilizing the "profiles" to group different products by style/size is a game changer. The app is easy to use and any questions I had were answered quickly and professionally. I have asked the ai chat bot a question and human followed up later to see if I needed anything. Thank you for helping our business grow!

The app itself works well and I like the user interface.

Customer Service was where it came off of the rail: Justin, responds promptly and starts off helpful to resolve issues; even on a Sunday in my case. However, disagree with him or critique the service or any part of an ongoing issue and process in anyway and the environment quickly changes. Justin became argumentative and rude during the interaction as a result. He even attempted to reprimand me during our communication - indicating that I would rather send lengthy emails then allow him to fix the issue via screenshare. What customer service dept. speaks to anyone like this? We are not familiar with each other.

As I mentioned the app is very nice but I cannot support a business that handles a longtime client (since 2019) in that manner nor can I recommend this business as a result. Justin had to have the last word and kept sending messages. I allowed him the last word to close out communication. He kept mentioning how he was just trying to help. Well, we pay a monthly fee for that help; so, it is not a favor. It is your duty.

Customer service reviews for this company have been low across other reviews here and elsewhere as well - indicating the same issue I experienced: Rude, and extremely unprofessional and insulting behavior. Do yourself a favor and research it for yourself FIRST!

I have been using Vela since it was in beta several years ago and I can't begin to tell you how many hours of manual work it saved me. I use it for my shop on other platforms as well. Has been working flawlessly and it's so much easier to use than the clunky built-in "bulk editing" Shopify offers. Not to mention the friendly, fast support you receive when you do run into any issue. Super happy, love it!

This app is a must have if you are an active seller looking to sell across multiple selling platforms. Editing between multiple stores in one app is a game changer. Vela also listens to their customers which has been evident over the last few years. I have directly interacted with one of the creators of Vela, so customer service does not get any better. Buckle up because Vela will be expanding to new selling platforms in the very near future.

Super happy with the customer service for this app. I was able to get help right away through the chat, and then even through Zoom. A lot of intensive one on one help and questions answered! I am able to use Vela to update my listings and save SO much time. Also really excited about the new features coming out!

I started using Vela for my Etsy shop and I honestly dreaded how I was going to copy all of my listings over to Shopify once I opened my own store but using Vela made it so easy to copy them all over, especially since my catalog is over 250 SKU's. The bulk editing feature is really useful, especially for photos that are specific for Etsy listings. Support is really helpful and responsive as well.