Vela | AI, optimization & more

Their bulk editor saved me tons of work. Their support was super helpful and help me figure everything out quickly and easily. Third app I've tried for bulk editing and moving forward the only one I will use for the foreseeable future.

We have been using Vela for our Etsy shop for the past 5+ years, and have recently begun to leverage Vela for our new Shopify site. The functionality for bulk editing is excellent and has saved us countless hours of editing. Most importantly, the support is 5-star. Never have to wait and questions/issues are answered or resolved same day. Vela is also quick to roll-out new functionality and to invest in making the software increasingly more powerful. We have a large catalog and we couldn't operate our business without such an amazing solution and support team from Vela!

I feel confused I came here to find people having the same difficulties. I haven't been able to get changes to sync correctly for 2 months. I have kept trying but right now I needed this app to work. I have it on Etsy too and no it is broken there too. I took a break on Shopify hoping it was fixed and it isn't..

Great app that makes things much quicker, especially when syncing my Etsy store to Shopify. Customer service is quick to respond and fix issues and they keep updating/adding features! Wish there was a smart feature for inputting SKU's. We change our sku's according to shoe size and inputting it manually is a pain!

This app is the only thing keeping me sane with the integration of my Shopify and Etsy shops. I use another app for inventory tracking, which also allows me to create templates for different collections. I was banging my head against the wall for weeks trying to figure out why Etsy kept knocking my listings out of the category when a template was attached to a listing (I'm sure this was my user error). I was hesitant to start using another app since I feel like there is an app for absolutely everything. In my opinion, Etsy and Shopify are two separate beast, and Vela was a lifesaver for me through this transition. Not to mention the excellent, friendly customer service. If I was asking the AI robot a question it couldn't answer, a human would jump in and help me troubleshoot. I can't wait for Vela to add inventory tracking to their platform. I would highly recommend this app to anyone. This is must for any Shopify shop and bulk editing. Love it!

A Total Game-Changer for Bulk Product Management!

As someone managing over 2,500 products, I can confidently say that Vela is a lifesaver! Adding bulk variations to listings used to be a daunting, time-consuming task—until I discovered this app. In just two clicks, I was able to add five variations to 148 listings! The time this saved me is unbelievable.

No more messing with intimidating CSV files or tedious manual updates. The interface is intuitive, and the process is seamless. Plus, their customer support is outstanding (shoutout to Justin!)—quick, responsive, and genuinely helpful when I had a question.

If you're on the fence, trust me: Vela is worth its weight in gold. It’s a must-have for anyone juggling a large inventory. Love it!

What can I say? This software is hands down my favorite among all the tools I use. With multiple stores across various platforms and over 500 listings, Vela has been a game-changer. It has saved me countless hours—if not weeks—by allowing me to make bulk changes across all my stores, instead of painstakingly editing each listing one by one on different platforms. Justin (the CEO) and his incredible team have truly been a lifesaver. I can’t imagine running my business without this software. I wholeheartedly recommend it to the 1,000+ students I teach every single week!

Vela is by far the best App I have come across to create and update listings in both Etsy and Shopify. Packed full of really useful features that save so much time.

I came across a small issue with photos, support was unbelievably swift, my issue was resolved within hours of me sending the details in.

The App is continually being developed, I can't wait to see what new efficiencies will be introduced.

Efficient, reliable, collaborative, affordable - an easy 5 stars

I loved using Vela to transfer over my listings from Etsy over to Shopify! Followed the videos found on the website. Super efficient. Not only that, but when I had an issue, I contacted Vela via email to resolve the glitch in the transfer, and the customer service team was quick to fix it! Thank you Vela!!

Original Review: 4 Stars

Vela is great for quickly uploading new products. We do weekly drops and this has made life way easier. Really happy we made the switch.

Knocked off one star because one feature was missing that is crucial to our workflow: the ability to schedule product launches. At the time, this added an extra multi-step process to every drop. Support said scheduling was coming soon, and once added, I planned to update my review to 5 stars.

Updated Review: 2 Stars
After using the new scheduling feature for three weeks, we experienced enough issues with support to lower this to 2 stars. Vela still helps speed up product creation, and when it works, the time savings are real. But the scheduling and profile systems caused real problems for our team. Support consistently pointed to user error, even when the workflows were unclear or lacked basic safeguards.

Week 1: Products posted at $0.00
We scheduled a product launch using the new feature. Items did not go live on time, and when they finally did, the prices were set to $0.00. We accidentally sold over 40 items for free before catching the issue. Support said this happened because our shop had not been refreshed recently. During the drop, they then auto-refreshed the shop, which temporarily locked us out of the system while customers were live on our site.

Week 2: Quantities zeroed out
Even with the shop fully synced, the next drop still had problems. Items went live a few minutes late, and this time the inventory for each product was set to zero. Everything appeared sold out until we manually re-added the correct quantities while the drop was active.

Week 3 – Listings deleted after canceling schedule
After the first two weeks, we had decided to avoid using scheduling altogether. However, one of our employees accidentally scheduled 20 new items. I followed the chatbot’s instructions to cancel the scheduled listings, assuming they would return to draft status.

Instead, 18 out of 20 listings were deleted entirely with no warning or fallback. When I reached out to support, they explained:

“Since I assume these were newly created listings there was no status to save them in after canceling the publication. So when it goes direct from new listing -> scheduled there is no fallback to draft.”

They also told me:

“You scheduled multiple different operations to take place at the exact same time or within a couple minutes of each other, which as I've explained is NOT allowed.”

Apparently, the correct method is to use one bulk publish operation, rather than scheduling items individually. That may be technically correct, but none of this was clear in the UI. There was no warning, no explanation at the time, and no way to recover the work once the mistake was made.

Rather than acknowledging that the system might need a confirmation prompt or better guidance, support placed the blame entirely on how we were using it.

Prior issue: Profiles overwriting live listings
A few months earlier, we had another issue that also impacted our rating. I made some small formatting edits to a product profile, expecting those changes to apply only to future listings.

Instead, those changes were immediately applied to over 80 existing live products. Product descriptions were replaced, photos were removed, and unique listing details were wiped out with no warning.

Because we only use Vela for creating new product listings, not for editing existing live ones, this came as a complete surprise. There was no clear indication that editing a profile would push changes to live products, and no option to preview or undo.

When we brought it up, support explained:

“When you apply a profile, whatever attributes are included in that profile are applied to the listings connected to the profile as expected.”

They added:

“You should only include attributes in the profile that you want to unify and have applied across all the connected listings.”

“This is working as intended.”

That may be true from a technical standpoint, but in practice it led to serious problems. Our use case was basically dismissed, and the damage to our listings took hours to fix. A confirmation screen or clearer labeling would have prevented the issue entirely.

Summary:
Vela is a helpful tool in a lot of ways. It has sped up our workflow when creating new products, and the base functionality is solid. But both the scheduling system and profile editor are easy to misuse, and the consequences can be irreversible.

Support may be technically correct in how the platform is designed, but that does not mean it is intuitive or safe to use without deeper training. Whether these problems were user error or not, the product did not do enough to prevent them.

We hope to see improvements and would be happy to update this review if changes are made.