Reviews (462)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is a high‑ROI WhatsApp and multichannel hub that boosts orders and conversions. They highlight strong Shopify integration, automation for abandoned carts, COD verification, order updates, and targeted broadcasts with segmentation. AI chatbots that pull real-time store data help reduce support workload and convert sales. Many praise the clean interface, reliable performance, shared inbox, and highly responsive support with onboarding and campaign setup.
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Its been 3 months since we are using Zoko. Hassle free experience and the are many inbuilt options which makes work easier. Especially the segment option is a boon. Very supportive customer care. Loved the overall experience and would recommend to go ahead without any second thought for a small business owner, Thank you team Zoko.
Three months in and segments already feeling like a game-changer - that's exactly where the real targeting power starts to show, especially for a growing business where every broadcast needs to count. Really glad the overall experience has been hassle-free, and we're looking forward to building on this together.
I use Zoko since june and it changée the way I work. The tool is perfect and I'm very happy to work on it with Muzaina who helps anytime
For anyone using whatsapp and shopify combination as their main line of selling, this app is great. They keep on improving and they listen to what you need as a customer to add new features
Zoko has completely transformed how we handle WhatsApp, making team collaboration on a single number seamless and organized.
The Shopify integration is a massive win, allowing us to manage orders and recover abandoned carts directly within the chat.
While the interface takes a bit of time to master, the automation features and FAQ bots save our team hours every day.
You do need to keep an eye on the per-message costs, but the efficiency gains and sales data make it a worthwhile investment.
Ultimately, it’s an essential tool for any growing D2C brand looking to scale their customer support without the chaos.
Multi-agent collaboration on a single WhatsApp number while managing orders and recovering carts in the same place is exactly the kind of operational clarity growing D2C teams need. The automation and FAQ bots paying back in hours saved every day is where the investment really starts to make sense. Really glad it's become a core part of how you operate.
I’ve been using the ZOKO Shopify app, and it has honestly made a big difference in how I manage my customer communication. What stands out the most is their excellent customer support and consistent follow-up — they’re always responsive, helpful, and genuinely invested in solving any issue quickly.
The app made it much easier to handle chats across WhatsApp, Facebook, and Instagram in one place, which saved me a lot of time and effort. It also helps me stay on top of comments and replies without missing anything, which is crucial for engagement.
Another feature I really appreciate is the automation flows. They help keep my customers updated, respond faster, and maintain a smooth experience overall. Since using ZOKO, my communication feels much more organized, and my customers are more satisfied.
Highly recommended for anyone looking to streamline their customer interactions and improve response efficiency.
Managing WhatsApp, Facebook, and Instagram in one place while keeping automation flows running across all of them is exactly the kind of operational lift that frees you up to focus on growing the business. Really glad your customers are feeling the difference too - that's ultimately what it's all about, and we're here to help you take it even further.
We’ve relied on this app for almost two years now. The platform is great, but what stands out is the support — responsive, hands-on, and solution-oriented from day one. If quick technical help and a team that truly listens matter to you, this is the right choice.
Anuradha Bhatt
Business Head
Elvy Lifestyle Private Limited
Two years is a meaningful milestone, and the fact that the support experience has held up consistently over that time is something we genuinely take pride in. Anuradha, it's been a pleasure growing alongside you, and we're looking forward to what's next together.
Zoko offers one of the best services for WhatsApp Meta API. Right from onboarding to execution and going live with the store, the entire process is extremely smooth and fast. There’s no need to worry about constant follow-ups—just communicate the requirement, and the team takes care of everything seamlessly.
The whole system is highly optimized, and the team is incredibly skilled at what they do. Team Neemai would confidently vouch for them to any business operating on Shopify. Their service is absolutely worth opting for. We’ve tried a few WhatsApp service providers before, but this team clearly stands out as the best.
Our team was assigned Mr. Nishanth as the onboarding manager, and he was extremely helpful throughout. He ensured that the entire onboarding process was smooth, and his prompt and clear responses to all our queries were truly appreciable.
We wish them continued success and many more happy customers in the future.
Nishant will be really glad to see this. Making the journey from onboarding to going live feel effortless is something the team works hard at, and it means a lot coming from a business that has tried other providers and made the comparison firsthand. Welcome to the Zoko family, Team Neemai - excited to grow together!
Excellent app. Reduced our workload by a lot. And it has several customization options which work great for any business type.
Zoko has completely streamlined our WhatsApp sales. Managing customer inquiries, sending catalogs, and closing orders is now faster and more organized. A great tool for any D2C brand.
A special thanks to Muzaina from the customer support team — she really helped us a lot in setting up flows and guiding us on marketing. We truly appreciate her effort and ownership throughout the process.
Its been only a month since I started using zoko. It is much better on every aspect from the platform which I was previously using. They assign a customer success manager (thank you Nishant for everything) who helps with not only getting up and running quickly but share great insights to improve overall conversion and return on investment.
Will update the review in latter months about my experience with more details here.
