Reviews (462)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is a high‑ROI WhatsApp and multichannel hub that boosts orders and conversions. They highlight strong Shopify integration, automation for abandoned carts, COD verification, order updates, and targeted broadcasts with segmentation. AI chatbots that pull real-time store data help reduce support workload and convert sales. Many praise the clean interface, reliable performance, shared inbox, and highly responsive support with onboarding and campaign setup.
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This is a MUST have app for anyone spending time doing manual work on whatsapp or handling COD orders. Our biggest frustration with our previous sollution was to set up the flows (which is quite technical), but Zoko literally does it FOR you. We installed ZOKO a week ago, and we are now collecting reviews (judge me) though whatsapp, sending abandoned cart messages through whatsapp and autoreplying to messages through whatsapp. We are also automatically sending messages for orders shipped with request for customers pinning their address.
100% recommend ZOKO for anyone serious about automating manual tasks.
The COD address confirmation flow is one of those automations that sounds simple but eliminates a genuinely painful problem - failed deliveries are expensive, and having customers pin their location before the shipment goes out changes that equation fast.
The fact that you got review collection, cart recovery, and auto-replies running within a week says a lot about the focus and speed of your team too. Glad to have you onboard.
Zoko has been a great tool for managing our WhatsApp operations. The flows and automation features are quite powerful, and it has helped us streamline customer communication efficiently. The team is also responsive and helpful.
Streamlined communication sounds simple but it's genuinely hard to pull off when you're juggling marketing broadcasts, support threads, and order notifications across a team - glad the flows are holding that together for you.
We have been using Zoko for our Shopify store, and so far their product and service have been excellent. From the integration stage through to the launch of campaigns, the Zoko team has been extremely supportive and professional. I would especially like to thank Mr. Aaquib for his expertise and guidance in successfully launching our campaigns. Highly recommended software for shopify
Our experience with Zoko has been exceptional. The platform has significantly streamlined our workflow and made our day-to-day operations much more efficient. A special thanks to our onboarding manager, Mr. Aaquib, whose guidance has been perfect he is always available to help and ensures everything runs smoothly.
I strongly like the bots, very useful and time/cost saving.
I suggest to continue enhancing
1) Further automating the order placement via chat (e.g., specific requirements in KSA are needed like the national address code) which is not supported without manual intervention.
2) Providing more flexible options for pop-up campaigns.
Good luck to Zoko team.
We’ve been using Zoko WhatsApp API integrated with our Shopify store, and it has significantly improved our customer communication and order management. The platform makes it very easy to send automated order confirmations, follow-ups, and promotional messages, which has helped us streamline operations and save a lot of time.
The interface is user-friendly, and the automation features are especially useful for handling high order volumes efficiently. Customer support is also responsive and helpful whenever needed.
Overall, Zoko has been a great tool for boosting engagement, improving customer experience, and increasing conversions through WhatsApp. Highly recommended for any Shopify business looking to scale with WhatsApp marketing and automation.
We have had a great experience with Zoko. Using Zoko's services, we have been able to interact with our customers through WhatsApp in a very efficient manner. The onboarding was very smooth. Zoko's team is very proactive in answering queries. They understand different e-commerce use cases and advise accordingly. I would highly recommend them to other Shopify stores as well.
I’ve been using Zoko for managing our WhatsApp communication with customers, and honestly, the experience has been excellent. The system itself is powerful and helps us streamline conversations and improve response time.
But what really stands out is the customer service. Muzaina has been incredibly supportive throughout the process—always responsive, helpful, and genuinely committed to solving any issue quickly. It makes a huge difference working with someone who truly cares about your business.
Whenever we had questions or needed assistance, Muzaina and the team were there, making everything smooth and stress-free.
Highly recommended for any business looking to scale their WhatsApp communication with strong support behind it.
Really smooth experience with Zoko so far. It’s made WhatsApp marketing and customer communication much easier for us, and the abandoned cart retargeting has worked really well — we’ve seen a clear boost in recoveries.
Big shoutout to Nishant and the team for the super seamless onboarding — everything was quick and hassle-free.
Definitely recommend if you’re looking to scale on WhatsApp.
Amazing platform! The interface is user-friendly, and the features have greatly improved our customer support and sales process.
A brief platform disruption affected message visibility during this period, and we recognise how disruptive that is when your customer communication runs through WhatsApp. For a platform handling cart recovery, order notifications, and live support conversations, uptime is non-negotiable, and we're raising the bar on how we communicate during incidents, with faster email alerts and real-time banners on the dashboard so merchants are never left guessing. We would welcome the chance to show you what Zoko looks like when everything is running as it should.
