Reviews (462)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants say this app is a high‑ROI WhatsApp and multichannel hub that boosts orders and conversions. They highlight strong Shopify integration, automation for abandoned carts, COD verification, order updates, and targeted broadcasts with segmentation. AI chatbots that pull real-time store data help reduce support workload and convert sales. Many praise the clean interface, reliable performance, shared inbox, and highly responsive support with onboarding and campaign setup.
Refine
-
By rating
Zoko’s been a really solid experience so far. The interface is clean and easy to get used to, which makes a big difference because WhatsApp marketing can get confusing otherwise.
The biggest win is the support. The team is available most of the time and they actually understand what you’re trying to do instead of giving generic replies. Aaquib, Mudit, and Rahul have been especially helpful throughout.
What stood out to me is that they genuinely try to help you grow and even guide you to do things in a cost-efficient way. That intent really shows.
We've had an over all positive experience with Zoko so far . The onboarding team was very supportive and help us tweak things as per our business model . All queries are promptly answered and meetings are set up efficiently. They are open to understand the business model and tweak things around accordingly , and suggest ways to increase the footfall .
I was looking at a couple of different options for using whatsapp for our business. When comparing companies, I decided to try ZOKO. The on boarding was a breeze and my account manager, Nishant, helped me every step of the way.
That is not where it stopped, he kept on monitoring our account and identified grow plans and "out of the box" ideas specific for our company.
ROI has been great and I am excited to stay on this journey with them.
Nishant will be really happy to see this :)
Going beyond onboarding to actively spot growth opportunities for your specific business is exactly the kind of partnership we want to show up as. Excited to see where the journey goes from here.
Zoko is a great tool for D2C brands to drive sales through WhatsApp. Features like abandoned cart recovery and broadcasts help improve conversions, and the Shopify integration works smoothly.
Broadcasts and cart recovery working together is where most brands start seeing real lift - one brings customers back, the other keeps your audience warm between purchases. The Shopify integration being solid underneath all of it is what makes the whole thing reliable at scale.
Great app and even better support! We’ve been working with the team to set up segmentation flows for our jewelry brand, and the team was there every step of the way. If you’re looking for a dedicated team that actually listens and provides technical solutions promptly, this is it. 5 stars!
Segmentation for a jewellery brand is genuinely interesting to build -purchase history, product category, price point, occasion - there's a lot of signal to work with and the flows can get quite targeted.
Glad the team was able to get into the specifics with you rather than just pointing you to documentation.
Excellent App great support Good Analytics.
We have been using Zoko for our Web Store Online Shop in Kuwait, and it has made a significant impact on our sales. Features like abandoned checkout recovery and other marketing tools have helped us engage with customers more effectively and convert more orders.
The platform is easy to use and integrates well with our workflow. Overall, Zoko has been a valuable tool for growing our business and improving customer communication.
Abandoned checkout recovery tends to be the feature that surprises merchants most - the lift in recovered orders is real, and it compounds quickly when your customers are already active on WhatsApp.
Glad it's working well for a market like Kuwait where WhatsApp adoption is high and the channel feels natural to buyers. Glad to have you with us.
Great people & great support. Thanks. Ananthu was awesome on support today. Very patient & knowledgeable.
Ananthu will be really glad to hear this. Patient and knowledgeable is exactly the combination you want when working through something technical. We're here whenever you need us.
very responsive team, really helpful guide videos, helps with marketing campaigns and has a lot of options.
Anyone looking for a WhatsApp marketing tool should go with Zoko. hands down.
PS: Don’t fall for the BiteSpeed crap.
