Reviews (462)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is a high‑ROI WhatsApp and multichannel hub that boosts orders and conversions. They highlight strong Shopify integration, automation for abandoned carts, COD verification, order updates, and targeted broadcasts with segmentation. AI chatbots that pull real-time store data help reduce support workload and convert sales. Many praise the clean interface, reliable performance, shared inbox, and highly responsive support with onboarding and campaign setup.

November 20, 2025

I have been using the Zoko for a few months and I am really happy with their services. Not many WhatsApp business providers have the features that Zoko provides. Also, they help you every step of the way, whether it's account verification or sending broadcasts. Keep up the good work.

House of Nirvana
India
3 months using the app
November 20, 2025

Zoko has made it incredibly easy for us to integrate WhatsApp and Instagram with our business and communicate seamlessly with our customers. It’s a powerful retention tool — the automation features have really helped us streamline follow-ups and improve repeat purchases.

A special mention to their amazing team: Chandu and Arpit were fantastic during onboarding, and Nishant has been super helpful in setting up our flows. Highly recommend Zoko to any brand looking to level up customer engagement!

Nutrova
India
8 months using the app
November 19, 2025

Zoko is fantastic and we it for order confirmation and recover cart also. It's incredibly easy to use and the Shopify integration works perfectly. Their support team is also quick and helpful. Highly recommended!"

NativeForever
India
3 months using the app
November 18, 2025

The team has been incredibly supportive in setting up the app and sharing valuable tips to grow the business. As we enter the era of WhatsApp marketing, expectations for ROI are high, and so far, Zoko proves to be the right tool for the job.

Poshewix
Lebanon
About 1 month using the app
November 18, 2025

I’ve been using Zoko for my business, and the experience has been outstanding. What truly sets Zoko apart is their customer service. Every time I reached out with a doubt or technical issue, their team responded quickly, politely, and with complete clarity. They don’t just give generic answers they actually understand the problem, guide you step by step, and make sure everything is working smoothly before closing the conversation. Their support team is patient, knowledgeable, and genuinely committed to helping businesses succeed. Whether it’s WhatsApp automation, setting up workflows, or resolving small glitches, Zoko’s customer support team makes the entire experience smooth and effortless.
A special Thanks Team
(Aaquib Garu, Chandu Garu)

Daily Taaza Food Products
India
About 2 months using the app
November 14, 2025

Well Zoko team is quite knowledgeable and friendly. The automation flows were quite easy to build and the setup UI is quite user friendly too. Only reason to not continue is low delivery rate of marketing messages and no call recording offered. I might want to switch back to them as soon as they offer more channels integration like email and syncing other whatsapp too.

Raw Mango
India
4 months using the app
November 14, 2025

I’m extremely happy with my experience using Zoko. The interface is clean, intuitive, and far better than any competitor I’ve tried. Their support team is also excellent, every doubt I had was resolved quickly and clearly, and I genuinely feel I made a great decision choosing Zoko.

I’ve already built custom flows and an automated AI chat that communicates seamlessly with customers. A special mention to Ben Thomas, who patiently guided me through the entire setup. After multiple sessions, I can confidently say he is exceptionally good at what he does.

Overall, Zoko has made my workflow much easier, and I’ll definitely continue using it. Highly recommended!

BioFrost
India
About 1 month using the app
October 30, 2025

We’ve been using Zoko as our WhatsApp partner and I highly recommend it. The customer service team at Zoko has been excellent — responsive, efficient, and always ready to help. The app itself is straightforward and easy to use, making day-to-day communication smooth and hassle-free. So far, our experience has been very positive, and there have been several instances where the team went above and beyond to resolve issues and support us. Truly a reliable and customer-focused partner!

Thou
India
7 months using the app
October 29, 2025

Zoko has been an excellent solution for managing our WhatsApp-based communication and sales processes. The platform is intuitive, reliable, and feature-rich. The automation tools, order notifications, and customer segmentation have significantly improved our efficiency and conversion rates. Their support team is very responsive and always ready to assist. Overall, Zoko has helped us streamline operations and deliver a better customer experience.

Miniatures Shop
India
18 days using the app
October 29, 2025

Zoko has turned out to be a savior for us. We have been receiving tons of messages on WhatsApp and we were looking for a reliable service that is deeply integrated with Shopify, handle chats and give us option to have multiple agents login and respond to queries with the option to automate responses. Zoko has it all. The team is very cooperative and creating flows for us where ever needed. Our customer experience has improved after we implemented Zoko and we look forward to working with them on a long term basis.

Techmanistan
Pakistan
6 months using the app