Reviews (462)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is a high‑ROI WhatsApp and multichannel hub that boosts orders and conversions. They highlight strong Shopify integration, automation for abandoned carts, COD verification, order updates, and targeted broadcasts with segmentation. AI chatbots that pull real-time store data help reduce support workload and convert sales. Many praise the clean interface, reliable performance, shared inbox, and highly responsive support with onboarding and campaign setup.

October 27, 2025

We’ve been using Zoko for some time now, and it’s been working amazingly for us! The platform makes it super easy to manage broadcasts, automate customer replies, and track engagement in real time. Highly recommend it to any brand looking to scale their WhatsApp marketing efficiently!

flossycosmetics
India
8 months using the app
October 27, 2025

Zoko has been an absolute game-changer for us! As a small business trying to scale, having a reliable and efficient WhatsApp commerce and customer engagement tool is crucial. Zoko makes everything so seamless — from managing conversations to sending updates and automating workflows. The interface is easy to use, and their support team is super responsive. Highly recommend to any growing business looking to level up their customer communication!

Thinking Threads
India
11 days using the app
October 15, 2025

We recently integrated Zoko for our communications, and the experience has been seamless and efficient. Their team made everything comfortable for us, and having a dedicated agent for regular check-ins really helped us get our questions answered and learn more about the platform. We’re happy with the service and would definitely recommend Zoko. Great job to the whole team!

The Lush Rituals
India
21 days using the app
October 13, 2025

We are super happy with Zoko. We're using it across two brands and it's made our customer relations seamless via WhatsApp. We also use it for marketing broadcasts and see a much higher ROAS than we do across our other channels. The team are incredible and the customer service is on point, a special shout to Benn who helped on-board us and assists us with anything we need as we navigate making the best of Zoko. We look forward to what we can do going forward!

Prickly pear me
United Arab Emirates
6 months using the app
October 13, 2025

We’ve been using the Zoko app for our Shopify store, and it has really improved how we communicate with customers on WhatsApp and Instagram. The integration is smooth, and setting up campaigns or automations is super easy.

The broadcast and abandoned cart recovery features work very well — we’ve seen a noticeable boost in engagement and conversions. The support team is also very responsive and helpful whenever we have questions.

Overall, Zoko is an excellent tool if you want to manage WhatsApp or Instagram marketing directly from Shopify. Highly recommended!

thesaffronsaga
India
3 months using the app
September 18, 2025

We’ve been using Zoko for our WhatsApp automation and customer engagement, and it has been a game-changer for our Shopify store. The platform makes it incredibly easy to set up automated flows like cart recovery, order updates, and promotional campaigns.

The integration with Shopify is seamless — our customer data, orders, and campaigns sync perfectly, which saves us a lot of manual work. The dashboard is user-friendly and gives us clear insights into campaign performance.

Most importantly, Zoko has helped us improve our conversion rates and recover more abandoned carts. Our customers also appreciate the personalized and quick communication through WhatsApp.

The support team is excellent — very responsive and always ready to guide us whenever we need help.

Overall, Zoko has become an essential part of our marketing and customer experience strategy. Highly recommended for any Shopify brand looking to scale their WhatsApp marketing in a structured and efficient way!

maspar
India
About 1 month using the app
September 17, 2025

Zoko has been an excellent partner for our business. Their platform is reliable, easy to work with, and backed by an amazing support team. Any time we’ve needed assistance, their customer service has been quick, professional, and truly solution-oriented. It’s rare to find a team that combines great technology with such dedicated support — Zoko delivers both. Highly recommended!

All-In-One Store
Pakistan
5 months using the app
September 17, 2025

For any brand looking to get started with WhatsApp marketing, Zoko is a great choice. The interface is very user-friendly, the platform has mostly all the essential features needed to scale sales and grow your customer base and they keep rolling out better updates.

Aaquib has been very helpful, guiding us through the setup and promptly helping us resolve the smallest issues we faced along the way. I’d recommend Zoko to any D2C brand looking to leverage WhatsApp for marketing.

Aromafume - India
India
7 months using the app
September 8, 2025

Zoko is a great app for any business starting up. We started using it and it has good automation features that helped providing us efficiency.

Aaquib has been amazing for us. He has always gone above and beyond to create things which were specific to our use case.

Surma
India
6 months using the app
September 8, 2025

we’ve been using zoko’s whatsapp api for a while now, and it’s been a really good addition for our business.
• the chatbot makes day to day customer conversations so much easier to handle
• their support team is quick to respond and always helpful
• tagging customers via shopify has made it simple to run targeted campaigns
• the shopify integration itself works smoothly and saves us time
• aaquib has been especially helpful in guiding us through the setup and answering questions during work hours
• overall, it’s made customer engagement and campaign management much more efficient for us

Big Bear Farms
India
4 months using the app