Reviews (462)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is a high‑ROI WhatsApp and multichannel hub that boosts orders and conversions. They highlight strong Shopify integration, automation for abandoned carts, COD verification, order updates, and targeted broadcasts with segmentation. AI chatbots that pull real-time store data help reduce support workload and convert sales. Many praise the clean interface, reliable performance, shared inbox, and highly responsive support with onboarding and campaign setup.

March 6, 2025

I've been using Zoko, and it's truly a game-changer! The app is incredibly user-friendly, making communication and order management seamless. It has helped streamline my business operations, saving both time and effort. The automation features are a huge plus, and the customer support is top-notch!

Highly recommend it to anyone looking to enhance their WhatsApp business workflow.

Ileera Fashion
Egypt
5 months using the app
March 5, 2025

Great product for chat management, and retargeting customer for reorders. Really impressed by the ease of setup and the prompt reply of the customer support team. Would recommend this to all e-commerce brands to engage on WhatsApp.

TOMAHAWK®
India
13 days using the app
March 5, 2025

Excellent app for customer communication. Having tried similar apps in the past, I can say Zoko is the greatest and most versatile by far, and its pricing is more than fair.
Besides, the team is very helpful and always willing to support you in getting to your objectives.
Very, very recommended.

Kowa Ofertas
Mexico
2 months using the app
February 27, 2025

After trying multiple WhatsApp API solutions and facing repeated failures, we finally found Zoko—and it has truly exceeded our expectations! We were initially skeptical, but Zoko proved to be a game-changer in enhancing our customer service. Their outstanding work and excellent support have not only streamlined our communication but also significantly boosted our sales.

I’m not only continuing to use Zoko but will also be sharing this amazing platform with my entire network. A huge thank you to Vipin and the Zoko team for their exceptional service!

iElder.Asia (Asian Integrated Medical Sdn Bhd 1016900-U)
Malaysia
5 months using the app
February 26, 2025

We've been using Zoko for Alicia Souza's WhatsApp marketing, and overall, it's been a useful platform. The tools and features make it easier to manage customer interactions and automate updates.

One of the strong points is their support team—they’re quick to respond and generally helpful when needed. While the platform works well for most tasks, there’s still room for improvement in certain areas.

Alicia Souza
India
Over 2 years using the app
February 24, 2025

It is a great platform with many options and automated features. Great ROI using ZOKO. Much better than email. Abandoned cart, broadcast campaigns etc

Blank Print Media
South Africa
About 2 months using the app
February 23, 2025

Zoko is an amazing and highly efficient app that has been incredibly helpful for our business. The platform is user-friendly, reliable, and packed with great features that make managing customer interactions seamless.

Beyond the app itself, the support team at Zoko is outstanding! A special shoutout to Aaquib, who went above and beyond to assist us. He even worked overtime when we needed urgent help, ensuring everything ran smoothly. His dedication and support truly made a difference for us.

We highly recommend Zoko to anyone looking for a robust and well-supported platform. Thank you, Zoko team, for your exceptional service!

KIWI Kisan Window
India
About 1 year using the app
January 30, 2025

I switched from Interakt to Zoko and found it incredibly helpful. Zoko offers three months of onboarding support, followed by ongoing WhatsApp team assistance, which has been extremely valuable. The team took the time to explain every step in detail and created customized flows according to my specific requirements.

Casebasket
India
5 months using the app
Edited June 22, 2025

Excellent Platform with Custom Flow Options!

We've been using Zoko for our custom flow requirements, and the experience has been fantastic! Their platform is seamless and highly effective in automating workflows and enhancing our customer interactions.

A special shoutout to Aaquib and the Zoko team for their exceptional support—they truly go above and beyond to ensure everything runs smoothly. The custom flow feature has helped us tailor our setup perfectly to our needs, reaching our target audience and impacting our operations.

If you're looking for a reliable and growth-focused platform for WhatsApp automation, Zoko is the way to go! Highly recommended!

Satopradhan
India
Over 2 years using the app
January 24, 2025

Zoko has been a game-changer for our WhatsApp marketing at shrebhavi.in. The app offers so many use cases and capabilities that we can’t imagine running our business without it now.

What sets Zoko apart is the exceptional support from Nishant and the team. They are always available to resolve any issues and assist with implementing custom solutions tailored to our needs.

If you're looking to optimize communication with your customers, we highly recommend Zoko. It’s a must-have for any business!

Shrebhavi - Resin Art & Material Shop
India
About 1 month using the app