Reviews (462)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is a high‑ROI WhatsApp and multichannel hub that boosts orders and conversions. They highlight strong Shopify integration, automation for abandoned carts, COD verification, order updates, and targeted broadcasts with segmentation. AI chatbots that pull real-time store data help reduce support workload and convert sales. Many praise the clean interface, reliable performance, shared inbox, and highly responsive support with onboarding and campaign setup.

March 26, 2025

We have been using Zoko, and it has been a seamless experience. The platform’s user-friendly interface makes navigation effortless, and the support team is always prompt and helpful. From automation to customer engagement, Zoko has streamlined our operations, making it an invaluable tool for our business.

ORACURA
India
Almost 3 years using the app
March 26, 2025

ZOKO has been a game-changer for our WhatsApp marketing at Love of India! Their custom flow automation has helped us engage customers better and drive more conversions. The platform is user-friendly, and their support team is always responsive and helpful. Highly recommend ZOKO for any brand looking to scale their WhatsApp marketing efforts!

loveofindia
India
About 1 year using the app
March 26, 2025

The return on investment (ROI) with this app has been outstanding! Customer support is consistently prompt, professional, and extremely helpful whenever any issues arise. They go above and beyond to ensure a smooth experience. The app makes it easy to automate various aspects of your business, including messaging, AI bots, and checkout abandonment recovery. With the potential to see a 5-10x ROI, it’s definitely worth trying for anyone seeking growth. I've been using this service for over a year, and I couldn't be more satisfied!

ShoeResidence
Romania
About 1 year using the app
March 24, 2025

Zoko has been instrumental in improving our sales significantly. We have seen a very high uptick in revenue from abandoned cart recovery and a highly reduced number in terms of COD rejections. Highly recommend it.

Mezame
India
3 months using the app
March 14, 2025

We have been using ZOKO for the past two years, and we have done a lot of automation which has helped us immensely. Team members like Chandu,Arpit, Aaquib, and Rahul are superb and intelligent individuals who assist us immediately if we encounter any issues in the automation process. We are expecting many more features moving forward.

M A N T A R A
India
Over 1 year using the app
March 13, 2025

Fantastic App and Exceptional Support! Zoko has been a game-changer for my Shopify store! The messaging app has seamlessly streamlined how I communicate with my customers, enabling fast and efficient responses that have significantly boosted customer satisfaction.

What truly sets Zoko apart is their stellar customer support. Every time I’ve had a question or needed assistance, their team has gone above and beyond to help. It’s rare to find an app that combines top-notch functionality with such dedicated service.

Highly recommend Zoko for any Shopify store owner looking to elevate customer communication. It’s worth every penny!

Soul Tari
India
Over 1 year using the app
March 12, 2025

Zoko has completely transformed the way we use WhatsApp for our business! The automation features have saved us hours of manual work, making order processing, customer engagement, and marketing seamless.

But the best part? Their support team is incredible! Always quick to respond and super helpful whenever we need assistance. If you're looking for a reliable WhatsApp solution with top-notch support, Zoko is the way to go!

Cross Stitch
Pakistan
5 months using the app
March 11, 2025

I'm satisfied by the support Zoko has provided for setting up the account and the business logics (Mr. Nishant from the Team was really patient to understand our requirement and implement).

From a technical standpoint, we have identified some gaps in system which the team has committed to take care in future releases.

Overall, good experience and would recommend ZOKO. I have tried multiple platforms but ZOKO's support is best in the market.

Southside Habits
India
About 1 month using the app
March 8, 2025

Amazing app and team! with a very engaging and packed with utilities and marketing tools provides us with Lakhs of content and satisfied customer's. Their UI recently got a massive upgrade making my overall experience 100x better. Everything is so accessible with reasonable pricing structure. I would highly recommend them!

Borécha
India
Almost 2 years using the app
March 7, 2025

I got this app after trying a few others that didn’t work for me and were quite difficult to use. The team reached out to me right away to find out my needs, they trained me on how to use the app, and have been on standby any time I’ve needed assistance. I’ve been able to automate all WhatsApp messages to customers- when they place an order, when their order is fulfilled and marketing messages as well. My customers have shared that this has greatly improved their customer service. I highly recommend Zoko!

Joanna K Cosmetics
Kenya
4 months using the app