Reviews (462)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is a high‑ROI WhatsApp and multichannel hub that boosts orders and conversions. They highlight strong Shopify integration, automation for abandoned carts, COD verification, order updates, and targeted broadcasts with segmentation. AI chatbots that pull real-time store data help reduce support workload and convert sales. Many praise the clean interface, reliable performance, shared inbox, and highly responsive support with onboarding and campaign setup.

November 20, 2023

Their customer service is top notch. They helped us with tutorial of the app , account verification and even templates approval. Kudos to the team

BEEGLEE
India
About 2 months using the app
Bourbon Science Inc. replied November 21, 2023

Thank you for sharing your positive experience about zoko.io !

We're delighted to hear that our team was able to assist you effectively, from guiding you through the app tutorial to helping with account verification and template approval. Your satisfaction is our top priority, and it's gratifying to know we could meet your needs. Words like yours inspire us to continue delivering exceptional service.

If you need further assistance or have any more feedback, please don't hesitate to reach out. Thanks again for choosing us!

October 24, 2023

The best whatsapp, facebook and instagram communication app on the market and believe me when I say we tried them all. Nothing compares to Zoko and the capabilities it has. I would recommend any company who is struggling with the different communication platforms to try Zoko.

Cosmetic Connection
South Africa
4 months using the app
Bourbon Science Inc. replied October 26, 2023

Thank you for your glowing review!

We're thrilled to hear that Zoko stands out as the premier communication app for WhatsApp, Facebook, and Instagram among all the options you've tried. Our team has worked diligently to optimize its capabilities, and it's heartening to know that it's making a difference for businesses like yours. We appreciate your recommendation and your encouragement will remind us to continually enhance Zoko for merchants like you.

September 17, 2023

The best WhatsApp app out there! Great features, fairly priced and with an amazing support team behind it. I really recommend it. We've been using it for more than a year now and couldn't be more happy.

Natulim
Spain
Almost 2 years using the app
Bourbon Science Inc. replied September 18, 2023

Thank you so much for your glowing review! We're thrilled to hear that you've been enjoying our app and finding value in its features. Our support team takes great pride in assisting our users, and it's heartwarming to know their efforts are appreciated. Your continued trust and recommendation mean the world to us.

Here's to many more years of seamless communication and collaboration. 🌟📱💬

August 1, 2023

We highlyrecommend Zoko!! Zoko helps our store to communicate better with our store buyers & visitors. The app itself is easy to navigate and they also provide helpful guideline videos, so you can learn by yourself to set all things. And most importantly, their customer service is very nice and fast-response (esp. Chandu & Jayesh!!!).

Taroob® Official Site
India
3 months using the app
Bourbon Science Inc. replied August 31, 2023

Thank you for your glowing review! We're thrilled to hear that Zoko has been instrumental in enhancing the communication between your store and its buyers and visitors. Our team always strives to create an intuitive experience and we're glad that our guideline videos have been helpful. I'll be sure to pass on your kind words to Chandu, Jayesh, and the rest of the team. Your feedback motivates us to keep improving and offering top-notch customer service. Please don't hesitate to reach out if you need any further assistance. Cheers!

March 4, 2023

The team is very supportive and Zoko has been quite useful in our D2C journey.

Trick Or TREAT Foods
India
About 1 year using the app
September 12, 2022

We are highly satisfied with Zoko services. The app works great. The customer support team is helpful.

Biometriccables
India
6 months using the app
August 31, 2021

Best WA Tool from Zoko.
Liked the automation feature for Shopify. Helped our customer care team a lot.

RAS Luxury Oils
India
5 months using the app
Bourbon Science Inc. replied October 7, 2021

Thank you for the positive review! We are glad that you liked the automaton features

October 5, 2022

App is good. Customer Service team is helpful and responsible. thank you very much zoko. 5 star overall

iQueen.sg
Singapore
About 1 month using the app
September 21, 2021

ZOKO team is far the best help in terms of onboarding and support. Highly recommend using their service!

NUI Cosmetics
Germany
5 days using the app
Bourbon Science Inc. replied October 7, 2021

Thanks for the positive words! We hope you do a lot of selling on WhatsApp using Zoko!

November 1, 2021

Nice Application easy to implement, Good Experience with Zoko Team, I highly recommend people to use it.

Dr. Ortho Store
India
25 days using the app
Bourbon Science Inc. replied November 3, 2021

Thanks for the positive review. We look forward to continuing the great experience you are having. :-)