Reviews (462)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is a high‑ROI WhatsApp and multichannel hub that boosts orders and conversions. They highlight strong Shopify integration, automation for abandoned carts, COD verification, order updates, and targeted broadcasts with segmentation. AI chatbots that pull real-time store data help reduce support workload and convert sales. Many praise the clean interface, reliable performance, shared inbox, and highly responsive support with onboarding and campaign setup.

February 1, 2022

The proactiveness of team and the support that they provide:) They are ready to take in feedbacks and implement the add on features as well.

FableStreet
India
8 months using the app
January 26, 2022

I used this app to get me more connects and leads. This helps me in the same. It would be better if the costs come down for every conversation.

Edifice Travels
India
About 2 months using the app
January 8, 2022

Great App! We can check the messages sent by the customer executive, great for order confirmation and delivery.
Love the broadcast feature they offer.

Shopbloom
India
5 months using the app
January 29, 2022

The app works great. I use this app to notify my customers about their orders and for broadcasting promotional messages. Customer support is also good.

RRToolStore
India
10 days using the app
February 16, 2023

It's a nice app, it saves a lot of time. Customer service is very appreciative. Though there are a few features you should add to make it even more smooth.

MNSH
India
8 months using the app
February 28, 2023

We have been using Zoko to manage our Whatsapp chats and flows for more than a year now. We highly recommend this app. Customer support is also really great!

AINA
India
About 1 year using the app
September 15, 2022

A great tool to sort out all your customer support needs for your retail website. They have a great support team to help out with any queries & requests. Great job guys!\

LiveAltlife Store
India
About 1 year using the app
October 26, 2021

It's been 1 year we are using this app, working perfectly with shipping updates, campaigns, chats, up-selling... Kudos to the team, timely assistance is one of the key feature!..

Hotpack Global
United Arab Emirates
9 months using the app
Bourbon Science Inc. replied November 3, 2021

Thanks for the generous words! We love having you as a customer. :-)

December 6, 2022

A great app - and the WhatsApp integration is easy to use.
It helps increase sales, and conversion rates too. The flows helped us in getting reviews and sending order updates too.

Paint Bar Bangalore
India
6 months using the app
February 7, 2023

One of the best apps for Whatsapp API. The team is really supportive and helps us out in no time. Features are great and this app would be apt for any brand - whether big or small.

Cybeart India
India
3 months using the app