Reviews (462)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is a high‑ROI WhatsApp and multichannel hub that boosts orders and conversions. They highlight strong Shopify integration, automation for abandoned carts, COD verification, order updates, and targeted broadcasts with segmentation. AI chatbots that pull real-time store data help reduce support workload and convert sales. Many praise the clean interface, reliable performance, shared inbox, and highly responsive support with onboarding and campaign setup.

February 8, 2022

Great experience, They not only helped set up the account but also suggested for getting a green tick which they further helped to process the application behalf of us. Highly recommended.

NutriBears Gummies
India
10 days using the app
April 8, 2022

I have been using this app for 15 days and I have to say it's a really great piece by zoko team. Great job.. few improvements are needed though..but it is still one of the best in the market

Sacred Weaves
India
7 days using the app
March 2, 2023

Great guys, great job, I'm very happy that I started working with them.
They are making my store more effective, it's looking like I'm playing with the big ones.
Thank you for your patience.

אגן ברזל
Israel
22 days using the app
Edited June 25, 2022

We are using this app for conversions aswell as for promotional activities. This works amazing and is backed by super helping team. Easy integration and great customer support. Highly recommended :)

Meera Jaipur
India
About 2 months using the app
November 24, 2022

Zoko is an excellent platform for CRM. It has helped my store alot and has increased our ROI and Brand value to the customers. Zoko team is very helpful and spontaneous at solving any kind of issues.

Bar Box
India
8 months using the app
September 23, 2022

I love this app, very helping our business and customer service. The staff support quick respond and help us to explore/optimize the feature
Many feature you can get in this apps and hope can grow more

Juara Store
Indonesia
9 days using the app
August 10, 2021

I used this app to allow more agents to work on our business account for replying to customers' inquiries. It's a completed WhatsApp CRM tool to manage. Great customer service support from Zoko as well.

Baba E Shop
Malaysia
19 days using the app
October 22, 2021

It's a very useful App, the support team is also excellent. This app covers all the automations and provides various other solution which is very helpful in customer engagement and post purchase communication.

ALANNA
India
About 1 month using the app
Bourbon Science Inc. replied December 18, 2021

thanks! we are very encouraged by the response you are getting for your post purchase communication.

We are adding specific triggers like being able to send customer messages based on what product the customer has bought. will announce soon

March 15, 2023

Zoko was very helpful and efficient in getting us started on the platform, customer support was readily available. Will definitely be happy to continue using their services. Special shoutout to Aaquib for the great support.

Club21 Malaysia
Malaysia
27 days using the app
February 16, 2021

One of the best WhatsApp Automation App. seamless integration with Shopify and works wonders. More than that, The ZOKO team is very friendly and supports promptly and effectively. Cheers to them for this awesome App and their team.

Green Soul Ergonomics
India
17 days using the app
Bourbon Science Inc. replied February 18, 2021

Thanks for the kind words. We are looking forward to giving you more features that will help you benefit from WhatsApp even more.