Reviews (462)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is a high‑ROI WhatsApp and multichannel hub that boosts orders and conversions. They highlight strong Shopify integration, automation for abandoned carts, COD verification, order updates, and targeted broadcasts with segmentation. AI chatbots that pull real-time store data help reduce support workload and convert sales. Many praise the clean interface, reliable performance, shared inbox, and highly responsive support with onboarding and campaign setup.
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We have tried other WhatsApp Business API services and could never utilise it. With that experience, we were first hesitant to try zoko but from the sales team we could tell that this service was not the same as the others out there. The entire team has been so helpful and really takes good care of our account. They help you with strategies how to increase the ROI and we have been in touch multiple times over video calls to make sure this app is working for our business. It is very exciting what this app can do for online businesses. If you haven't tried it yet, you are missing out. PS: Thank you so much Nash for taking care of our account. You are the best!
Thank you for sharing your positive experience with our team and Zoko's WhatsApp Business API service! We're thrilled to hear that you've found value in our offerings and the personalized attention we provide to each of our clients. Nash and the rest of our team are dedicated to ensuring that our partners succeed. Your feedback only reinforces our commitment to excellence. We're excited about the potential our app brings to online businesses, and we're glad you've seen its impact firsthand. Please don't hesitate to reach out if you need further assistance or have any feedback. Thank you for trusting Zoko, and we look forward to continuing to support your business growth! 🚀
I use this app to integrate my whatsapp account with shopify store. At the beginning I was having some concerns to go for it, because I couldn't see them active in Social media. However after I met the team in an online meeting. everything was clear to me. I have just finished the onboarding 3 sessions which took around 1 month. In this month Zoko team came up with few amazing updates, that to me is a good sign which showed me that they are really active. My best feature 1) Abandoned cart flow
2) Review Flow 3) Broadcasting and Reports
4) Assigning agents
5) active customer Service 6) In chat store - a feature that allows you to share broducts/ adding to cart/ and send them a payment link all with in the chat I hope in the future they will allow us to have more customization in the flows. 100% I will recommend this app for any one who is looking to integrate their shopify store with whatsapp
The abandoned cart recoveries that we got out of this app was terrific ! We also found some useful workflows for some exception cases. Over all highly recommended !
Great customer service and support - we needed a few crucial API integrations with other third party providers which was done seamlessly! Our whatsapp channels is a lot stronger today, thanks to Zoko :)
This app help our team a lot to to take our business next level. ZOKO's interface is very intuitive and easy to use. It is single platform, have multiple users to reply to messages and an intuitive application with excellent functionality. I really like this app..
We have been using Zoko at Flexnest for approx 1.5 months now and it's amazing to see how helpful the team and the product has been. Especially with their abandon cart flow we have been able to recover 50% of lost revenue consistently. Amazing and a must have app for all upcoming D2C brands
We have been using zoko since 8 months. Zoko has immensely improved our customer interactions on whatsapp and inturn improved the sales. Their customer service team is excellent. They are very open to new suggestions and have been very prompt in deploying new features. We have had very good experience and would strongly recommend Zoko.
Thanks for the kind review! Glad to know that your sales have improved. That is one thing we focus a lot on, at Zoko.
We have been using this app since 2 years now and the results have been great. The customer support team has always helped us resolve any issues or queries. The app also helped us reduce customer grievances and improve our customer feedback score. The app has simplified the workflow between teams and increased productivity. We highly recommend this app.
Great app with helpful features for whatsapp business integrations, mainly for the newly launched websites/businesses. A REALLY Helpful support team. Great for blast marketing and broadcasts. Need to add certain basic features like multi language chat support with customers. Should allow re arrangement of the list of fixed 'quick replies'. The website is where all the features are available, on the mobile app the options are limited.
Heard about this App by Zoko from a friend. I was sold as soon as I spoke to one of their customer representatives. Every person on their team is super helpful living up the the ethos of building a customer centric application. They are the most helpful and dependable when you need them the most for queries around customer relationship management, marketing etc. The best part is, they are highly invested in building this business and keep offering new solutions unlike other brands who build mindlessly. It's been a pleasure working with Zoko.
