Reviews (462)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is a high‑ROI WhatsApp and multichannel hub that boosts orders and conversions. They highlight strong Shopify integration, automation for abandoned carts, COD verification, order updates, and targeted broadcasts with segmentation. AI chatbots that pull real-time store data help reduce support workload and convert sales. Many praise the clean interface, reliable performance, shared inbox, and highly responsive support with onboarding and campaign setup.

January 17, 2025

Zoko Review: Boosted Conversions and Streamlined Workload with AI Chatbot Automation

Zoko has been a game-changer for my business! Since implementing it, I’ve seen a noticeable increase in my conversion rates, and the platform has significantly reduced my workload. The AI chatbot automation is incredibly efficient—it handles customer inquiries seamlessly, providing quick and accurate responses 24/7.

One of the standout features is its ability to integrate with WhatsApp, which is a key platform for my customers. The chatbot ensures that no query goes unanswered, enabling me to focus on other aspects of my business without worrying about losing potential leads.

Zoko’s automation has not only enhanced customer satisfaction but also improved the overall efficiency of my operations. The detailed analytics and real-time insights have helped me fine-tune my marketing strategies, ultimately boosting sales.

I highly recommend Zoko to anyone looking to scale their business and save time through effective AI-powered solutions. It’s an investment worth making!

NV Agencies
India
3 months using the app
December 23, 2024

Good support team and simple and fast dashboard, highly recommended

SHYD
India
About 1 month using the app
July 30, 2024

Zoko has revolutionized our WhatsApp marketing strategy. The AI chatbots provide human-like responses within seconds, solving our previous slow response time issues. We've set up automated messages for order confirmations, shipping updates, and more, with impressive open rates.

The centralized chat feature allows us to manage multiple sales reps efficiently, all using the same WhatsApp number. As a supervisor, I can easily monitor all chat activities through the Zoko dashboard

Since implementing Zoko, we've seen:

Doubled customer conversion rate
Improved customer satisfaction
Increased customer retention

Suggestion for Improvement
Adding a number masking feature to protect customer contact information from sales representatives would be beneficial.

We highly recommend Zoko to other Shopify merchants looking to enhance their WhatsApp marketing efforts. It's a powerful, user-friendly, and cost-effective solution that has significantly improved our business operations.

Coccibeauty
Nigeria
3 months using the app
June 19, 2024

As a brand dedicated to enhancing health and wellness through high-quality supplements, NVEDA has always been on the lookout for innovative solutions to improve customer engagement and support. The Zoko WhatsApp API-based app has proven to be a game-changer for us in this regard.

Nveda
India
About 1 month using the app
March 27, 2024

These tool helped as in the full potential of WhatsApp. Offering a different of templates, automation options, and customizable flows, it revolutionizes how businesses engage with customers on the platform.

With Zoko, my tasks are streamlined, inquiries managed, and customer support seamless. Its intuitive interface and versatile capabilities empower businesses to create tailored experiences, from automated order confirmations to personalized promotions, driving engagement and satisfaction.

keyafoods
India
About 24 hours using the app
Edited March 12, 2024

One Stop Solution For Shopify Stores. Apart from everything that you can do on WhatsApp, Zoko's built-in automations for Shopify have revolutionized how we handle abandoned carts, customer interactions, and marketing efforts, making us more efficient. If You Dont Have It, You Cant Scale Your business Seamleassly, Must Use This application.

LuxuryKase
India
Over 1 year using the app
March 6, 2024

Nice service for entry level and established brands as well as organisations.

Strch India
India
7 months using the app
January 17, 2024

Excellent app, super team. Highly professional.

OPA Vintage
Italy
5 months using the app
November 16, 2023

Best whatsapp communicating app with an amazing support team behind it. I really recommend it. Fantastic support team. Friendly team . Definitly recomend to others. Thank You

Reju Ayur
India
7 months using the app
Bourbon Science Inc. replied November 17, 2023

Thank you so much for your wonderful feedback! We're absolutely thrilled to hear that you're enjoying our WhatsApp communication app and that our support team has been able to assist you effectively.

Our team strives to provide friendly and efficient service, so knowing we've made a positive impact means a lot to us. If there's anything else we can do to enhance your experience, please don't hesitate to reach out. Thanks again for your recommendation and for being a valued member of our community! 🌟📱💬

November 2, 2023

The Zoko sales and tech team is remarkable. They go above and beyond to offer assistance in every way possible. They possess excellent listening skills, remarkable patience, and extensive knowledge. They guide you through the process and ensure you grasp the concepts. If you encounter any challenges, they are consistently available to provide support and aid. I've recently begun working with Zoko, and while there's much to learn and discover, it's reassuring to have the unwavering support of the Zoko team. Hats off to Rahul Ved and Chandu Appasani.

ONE ELEVEN
India
About 2 months using the app
Bourbon Science Inc. replied November 12, 2023

Thank you so much for your kind words about our Zoko team! It warms our hearts to hear how Rahul Ved, Chandu Appasani, and the rest of the crew have been like guiding stars for you, with their top-notch listening ears, endless patience, and a deep well of knowledge.

We're over the moon to know they've been right there with you, making sure you're comfortable and confident every step of the way. Remember, we're always just a holler away if you need any help or have questions as you keep exploring the exciting world of Zoko. Your appreciation means the world to us, and we can't wait to keep on being part of your journey. Hats off to you too for being such a fantastic customer! 🌟🎩👍