Reviews (462)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is a high‑ROI WhatsApp and multichannel hub that boosts orders and conversions. They highlight strong Shopify integration, automation for abandoned carts, COD verification, order updates, and targeted broadcasts with segmentation. AI chatbots that pull real-time store data help reduce support workload and convert sales. Many praise the clean interface, reliable performance, shared inbox, and highly responsive support with onboarding and campaign setup.

November 9, 2023

A very good partner for shopify!
They are taking care and are always willing to help quick!
I can´t say anything negative about Zoko :)

NUTRIQ
Germany
About 1 month using the app
Bourbon Science Inc. replied November 12, 2023

We're delighted to hear such high praise for Zoko as your Shopify partner! It's wonderful to know that our dedication to swift and supportive service is making a positive impact on your experience. Our team is committed to excellence, and your feedback is a valuable affirmation of our efforts. We're here to assist you in any way we can, so please feel free to reach out if there's anything more we can do to support your journey with Zoko. Thank you for your trust in us! 🌟

July 6, 2022

Muy buena aplicación de mensajería, es fácil de usar, cómodo y el soporte siempre de calidad muy buena atención.

Linc Rock
Colombia
9 months using the app
October 6, 2022

Nos ha gustado muchisimo, es muy amigable y fácil de navegar. El equipo de servicio está muy pendiente de ti todo el tiempo.

Eloisa
Colombia
29 days using the app
March 3, 2023

Very good app with amazing customer support. They helped me to set up the flows and adjust all the small issues faced. Highly recommended

INDIVIDUALFIRST SRLS
Italy
3 months using the app
March 22, 2023

Using Zoko have been a good experience. I started using automations in Zoko recently and the support has been very attentive and helpful.

Recarga Club
Brazil
7 months using the app
Bourbon Science Inc. replied August 31, 2023

Thank you so much for sharing your delightful experience with Zoko! We're absolutely chuffed to hear that you've been making the most of our automations and that our support team has been on the ball, tending to your requirements. Your feedback is truly appreciated, and we shall continue to endeavour for the highest standards in serving our users. Should you have any further queries or suggestions, please do pop us a message. Many thanks for opting for Zoko!

September 22, 2022

It was a great support for our business. The help they provide is excelent and very kind. They were always willing to help and guide us in the whole process.

Sorprende Lima
Peru
About 1 month using the app
December 16, 2022

Espectacular la aplicación. Espectacular el servicio que ofrece ésta gran empresa tecnológica.
Sin lugar a dudas es la mejor aplicación whatsaap del mercado.

Sportech fitness
Spain
22 days using the app
September 7, 2021

Me ha gustado mucho el trabajo del equipo de Zoko y la agilidad con que solucionan los inconvenientes, han crecido mucho en este tiempo y no cambiaria de proveedor.

Eatsy Market
Colombia
6 months using the app
Bourbon Science Inc. replied October 7, 2021

Muchos Gracias Amigos!

Edited July 15, 2026

The app is very easy to use, it's super helpful & makes it really easy to connect with our customers. The support team is very reactive, thanks to BHARATH for your help and patience.

MINIMOON STORE
Morocco
About 4 years using the app
August 26, 2022

I would like to say, from installing the apps on shopify and then the team brief me on google meet, all are perfect. They pay attention to very details that I may come across, e.g. they speak very slow to make sure I really understand. Also, they check on me several times to see if I am using it well. Though the apps its a bit expensive and i also take some times to consider, it totally worth after using for 1 month and more. Good job !

Good Vibes Select
Hong Kong SAR
3 months using the app