Reviews (462)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is a high‑ROI WhatsApp and multichannel hub that boosts orders and conversions. They highlight strong Shopify integration, automation for abandoned carts, COD verification, order updates, and targeted broadcasts with segmentation. AI chatbots that pull real-time store data help reduce support workload and convert sales. Many praise the clean interface, reliable performance, shared inbox, and highly responsive support with onboarding and campaign setup.
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Really helps a lot with my automations and campaigns and their customer support is really top tier and very active
The Experience with Zoko has been simply amazing. You get access to a strategy consultant for three months under a basic plan. I am not sure if any other providers have this option. The support team has been excellent in setting up templates that feel effortless. Special mention to Muzaina, my strategy consultant, for taking the time to understand my brand's creative angles and themes; her suggestions have always been in line with my brand goals. Her support team, which involves Haristha and Anathu, offers instant support, and you can reach out to them just by sending a message on WhatsApp. The combination of ease of setting up the template, user friendly ui, and an excellent team, along with 3 months of support from the strategy consultant, all under a basic plan, makes it quite possibly the best WhatsApp marketing tool out there.
I had a great experience with Zoko, Their service was excellent.The team was responsive, professional, and made the whole process smooth. I would definitely recommend Zoko!
Support team are always willing to assist and really simplify things. So so happy!
Zoko has been very helpful for our Shopify store, especially for WhatsApp communication and customer engagement.
Special thanks to our account manager, Muzaina, for her continuous support and for sharing useful trends and insights that help us improve our results.
Great experience overall.
Muzaina is my KAM and she is very good at her work and supportive. kudos to team
The platform works well, and the customer support team has been excellent. They're quick to respond, helpful, and always follow up until issues are resolved.
Very effective app and easy to use. We migrated to zoko after a terrible experience with another app starting with Gor.... and it was a world of difference. Great service, responsive team, useful intuitive interface. Also wish for more broadcast options, more powerful flows and the ability to use Claude. But overall a very happy customer.
Ashley Lim
Carat Heritage Diamonds
Really glad the experience has been a strong one. Seamless communication, an intuitive interface, and a responsive team all working together is exactly what we want every merchant to feel. Our recently expanded broadcast features and flow capabilities have a lot more to offer, and our team will be reaching out to make sure you're getting the most out of them. Excited to keep growing together, Ashley.
We’ve had a great experience using Zoko so far. The platform has been smooth, reliable, and helpful. The support team has also been extremely responsive and supportive whenever needed. Overall, it has made our workflow much more streamlined.
Smooth and reliable is exactly what a platform handling your customer communication needs to be. We are really glad it's reflecting in your day-to-day workflow. We're here whenever you want to take things further.
Started using Zoko recently. I was initially hesitant, but decided to give it a try. It has simplified customer communication and helped us create a seamless shopping experience. Muzaina has been extremely supportive in setting up my account, and whenever I need help, she is always available to assist. Highly recommended for brands looking to improve WhatsApp engagement, customer experience, and conversions.
Muzaina will be really glad to hear this. Having someone in your corner during the early setup phase makes all the difference in getting things right from the start. Really glad the hesitation gave way to a setup that's already improving engagement and conversions, and we're excited to grow with you from here.
