Reviews (351)
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A good app. Certain things are missing/not working
1. User access- there's only one login. Cant give team members access to this via separate/exclusive login.
2. Support not available. Email support link is not working
Hi, we reached out to on email & WhatsApp. We have asked to share screenshot or error message that you faced when trying to contact us.
You have not replied to us, you have also not shared any information to help us solve the problem.
Please - we need your help otherwise how will we fix an issue that we are not able to see?
I am waiting for your reply to be able to help you. But you have to let us help you.
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Hi, we are terribly sorry for the problem and inconvenience you faced. We have reached out to you to solve your concerns and figure out any problems you are facing.
Team SuperLemon
The app was super easy to install - no coding needed and the default settings suited me - bottom right hand corner. I have already had my first customer contact me - i is such a good way to communicate - thanks so much!
Very bad app, customer service wont respond . I have my whastapp api number register with them but i cant see it ony Facebook business manager they are not responding at all, i am on your their paid plans but not response.
Hello Customer,
We want to start by expressing our sincere apologies for the inconvenience you encountered while using the features. We truly appreciate your feedback as it helps us identify areas where we can improve. We understand that configuration can sometimes be challengin, but rest assured we are here to help.
We will soon reach out to you for a resolution. We will do everything we can to make your experience with Superlemon positive again!
I like this app because its a convient for me because I normally will use my cell phone for this app, but now I can used it on my desktop which makes it more easier and convient for me. Also I can save my battery on my phone.
Thank you so much for your positive review! Indeed, with WhatsApp Web you can run all your conversations using your desktop even while your phone is sitting in another room charging. We find it very helpful keeping our phones away to focus on our work :P
We would love to hear feedback from you on how we can do even better and improve our app. Do write to us :)
Cheers,
Preetam from SuperLemon Apps
This app isnt right for my store so had to delete but seems to work well if you need Watsapp, Live Chat or Messenger. I had an issue with deleting and someone contacted me straightaway when I sent an email and added a review.
Hi,
Apologies for any inconvenience caused to you. Request you share the issue you are facing at support@superlemon.xyz and we will surely solve it as soon as possible.
Amazing app, would love to see a few more updates. Like country code search in opt-in using name or code and designing the opt-in pop-up image to match the store look and feel. if that gets implemented, then for sure 5-stars!
Excelente, Satisface todas mis necesidades, sobre todo por tener una interfaz amigable, limpia, sin complicaciones.
El CRM te ayuda a dar seguimiento y sobre todo a incrementar tus ventas.
Excelente generador de confianza.
it says there is a 7 day free trial. But when I try on the growth package, they billed me immediately. I ask their support for assistance, no action taken. Now, shopify have billed me. they say they need more time to process....
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
We really appreciate your patience.
The app is extremely easy to install and to use. I have been using it for a few months and have never encountered a problem. The costumer service and follow-up is great. Highly recommended as a costumer service reach out line. Congrats!
The paid plan is totally worth it and even more. Super happpyyyyyyyyyy! I was using the Free plan at first , it was so useful. I was able to have a 1 on 1 conversation with my customers via whatsapp, but the Ultimate plan is even better!
Thank you for your wonderful review. We sincerely hope our app helps you connect with your customers and grow your business.
Have a good day :)
