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BUYER BEAWARE***** They hid their fee in the minimized text you could be charged up to $5000 a month. I made a mistake of installing it by lookin at their reviews I now know they are fake. They wouldn't even get back to me to set up the app even I signed on their monthly subscription plan then I noticed they are charging me one by one for the app it not even set up yet. Stay AWAY AT ALL COST
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
We really appreciate your patience.
Me ha ayudado muchísimo a poder resolver dudas de mis clientes de forma fácil y rápida. Antes usaba otra red social para atención a clientes, y al cambiar a WhatsApp ha incrementado el número de clientes que se ponen en contacto, por su alto número de usuarios. Fascinada con la app, no duden en probarla. Aparte la atención que brindan es excelente, me apoyaron en todas las dudas que me surgieron.
Used it for 12 months on free plan. However, once I upgraded to growth plan, I realised that it is a click bait and I will be required to upgrade to engage plan if I want to use any of the features. After converting to whatsapp business API, I got no handholding and I also lost my ability to use the chat widget.
All in all, i wasted 10 days of writing to the support team for resolution, and finally I uninstalled
Hello Customer,
We want to start by expressing our sincere apologies for the inconvenience you encountered while using the features. We truly appreciate your feedback as it helps us identify areas where we can improve. We understand that configuration can sometimes be challengin, but rest assured we are here to help.
We will soon reach out to you for a resolution. We will do everything we can to make your experience with Superlemon positive again!
App has been updated and working. Excellent response. Upgrading to 5 stars from 3 stars previously. Keep up the good work.
Everything was good until I realised that the app affected the mobile menu of my theme. I am using outofthesandbox Mobilia theme. Everytime I clicked on the hamburger icon the page would pop back to the previous webpage. I did not use any back html or javas code. Would love to use the app again if the problem is resolved.
Update:
Hey there! We have fixed the issue that you were facing. I've also written another follow up email to you informing you about it. Looking forward to hearing back from you soon.
Original reply:
Hi there, this is Preetam, one of the co-founders of the app. Don't worry, I'll resolve your problems faced with my app :)
First of all, thanks for using our app. We are glad that you chose us.
Secondly, I promise you that we will do everything in our power to fix the mobile menu issue that you faced due to our app.
I have written an email to you asking for more details. I've shared my WhatsApp number with you in the email in case you prefer talking over WhatsApp.
Kindly reply back so that my co-founder and I can diagnose the problem, and resolve it for you.
We can't wait to get you back onboard and continue using our app for your business :)
Kind regards,
Preetam Nath
SuperLemon Apps
This app is absolutely superb! If you don't want to worry about coding a button overlay that links to your whatsapp then this is the app for you. It's design makes it so that when someone is on desktop it sends them to web.whatsapp and when on mobile it sends them to api.whatsapp. This didn't work for me since most people on computers within my market use the whatsapp app directly. A quick chat with their support team helped me fix this very easily. 10/10
We have been using this app for an year now. Ealier we started with free version and used it for few months but later shifted to paid one.
Added feature and functionality in the paid version are really great
Customers are happy to get the order details and update over whatsapp as most of the time customer do miss out the mail
Not only update but it has helped us capture many leads , more than 20% of potential leads we get it from Whatsapp Optin
A must have app for store
Checkout FREEZE: Your app is causing checkout freeze and leading to a very significant loss in sales
Urgent ACTION: Inform all your app users immediately and urgently about the checkout freezes your app is causing and leading to their massive sales loss. Some of them might even not be aware
NOTE: PLEASE do not release any updates without testing. This seems to be a highly irresponsible act on your side. It is detrimental to the sales of a lot of hardworking store owners on Shopify.
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
We really appreciate your patience.
For free Whatsapp integration - Impressive. After trying and failing 9-10 other Whatsapp chat Shopify apps this one installed and was up and running in minutes. No need payment, no Facebook account setup, no registration, no first-run bugs etc. It has very flexible presentation options (left/right, icons, agents, auto lists, on-line hours, off-line messages etc.) Will be trying this further for 1-2 weeks and feel confident in signing up for the not-expensive payment plan in the near future.
Massive drop in abandoned cart recovery from 15% to 3 & 5%. Looks like none of the messages are being sent but charged per message as per their fees. Poor experience since the founders have left. Not at all happy with the product now. Why are you guys charging fees for Transactions when 70% of the message don't even reach the customers? It is unrealistic to realize a 60-70% Drop in abandoned cart recovery. FAILED APPLICATION, GUPSHUP Acquisition has made it worse. Namesake UNICORN the company is.
I love this simple yet effective app. You need to understand something: when you are a new store: people would probably like to talk to you before they purchase. Using most of "chatting" apps would not capture the client's contact information, so if you are not live and available when the client asks, you WILL NOT be able to get back to your prospect client UNLESS they registered their contact details (which is seriously rare in case of new stores)..
You need to consider that some international markets interact less frequently using WhatsApp.. For example, USA..
